Job Description
Job Description
Front Desk Manager
Position : Full-Time, Non-Exempt, Overtime Eligible
Reports to : General Manager
Location : Saratoga Arms Hotel, Saratoga Springs, NY
Position Overview
We are seeking a dynamic and hands-on Food & Beverage Manager to lead the dining experience at our 30-room boutique hotel. Our property has a fine dining, farm-to-table breakfast restaurant, curated cocktails, evening small plates, and private events in a welcoming, intimate setting. The Food & Beverage Manager will oversee all aspects of service, team management, and guest satisfaction, ensuring that every interaction reflects our commitment to friendly luxury and authentic hospitality.
What We Offer
- Base salary with performance-based bonus opportunities.
- Health, dental, and vision benefits.
- SIMPLE IRA with company match.
- Paid time off and hotel discounts.
- Professional growth and development in a boutique luxury setting.
- The opportunity to lead and inspire a guest services team at one of Saratoga's most distinctive hotels.
Compensation :
$55,000 - $60,000 yearly
Responsibilities : Operations & Service
Manage daily F&B operations including breakfast service, cocktail program, evening small plates and private events.Ensure consistent quality, presentation, and timing of food and beverages.Oversee menu planning in collaboration with the chef, focusing on seasonality and guest preferences.Maintain compliance with health, safety, and liquor licensing regulations.Leadership & Staff Development
Recruit, train, and schedule F&B staff, ensuring excellent service and teamwork.Lead pre-shift briefings to communicate daily goals and guest needs. Conduct performance reviews and training sessions.Provide coaching and feedback to create a culture of accountability and hospitality. Foster a culture of hospitality, accountability, and continuous improvement.Guest Experience & Engagement
Greet and interact with guests, fostering memorable experiences and personalized connections.Address guest concerns promptly and graciously, turning challenges into opportunities.Promote hotel offerings such as seasonal specials, packages, and events that reflect the hotel’s luxury brand and commitment to excellence.Financial & Administrative
Manage all F&B budgets, monitor costs, and track revenue against targets.Control inventory, ordering, and vendor relationships to optimize quality and profitability.Drive sales through innovative programming, upselling and guest engagement strategies.Analyze guest feedback and performance metrics to identify opportunities for growth.Qualifications :
3–5 years of progressive leadership experience in luxury hotels, fine dining, or upscale boutique environments.Strong knowledge of food and beverage trends, wine, and mixology.Proven ability to manage budgets, drive revenue, and control costs.Exceptional leadership, communication, and organizational skills.Hands-on, guest-centric approach with a keen eye for detail.Ability to work flexible hours, including evenings, weekends, and holidays.ServSafe, TIPS, or equivalent certifications preferred.About Company
The Saratoga Arms Hotel is a luxury boutique hotel that gives guests a quiet, relaxing, and restorative vacation experience. We make sure our guests have an excellent stay in Saratoga Springs, providing sumptuous rooms, high-end amenities, friendly service, and a farm-to-table food experience for breakfast and evening cocktails. We spoil our guests with unparalleled advice about and access to all that Saratoga Springs has to offer : fabulous restaurants, historic sites, performing arts venues, and the famed Saratoga Race Course.