Compliance Analyst - Complaints and Credit Reporting Disputes (Chicago)

Compliance Analyst - Complaints And Credit Reporting Disputes

About the Role :

Enova is seeking a Complaints and Credit Reporting Analyst to join the Compliance Team. As a member of this team, you will gain in-depth knowledge of all Consumer brands as well as the regulations, state and federal, that govern the servicing of our products. Members of this team are subject matter experts in complaint and credit dispute resolution and act as liaisons between Operations and Strategy & Operations to provide guidance and insights into how our policies and procedures are being adhered to and their impact on our customers. This role requires a positive professional demeanor and the ability to clearly and effectively communicate with our internal and external stakeholders.

Responsibilities :

Complaints Management :

• Investigate and resolve customer complaints in accordance with regulatory timelines
• Identify trends and root causes in complaint data to drive process improvements
• Coordinate with cross-functional teams to address compliance gaps and corrective actions
• Maintain detailed documentation of complaint resolution processes
• Respond to routine compliance-related questions; escalate any complex or high risk matters to the Compliance Manager
• Provide complaint reporting and prepare recommendations regarding training needs based on complaint analysis
• Assist with preparation for regulatory examinations and internal monitoring or audits
• Perform other functions as assigned

Credit Reporting :

Qualifications :

Bonus if you have :

Compensation :

The budgeted annual salary range for this position is $42,800 - $58,400. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus and restricted stock units. All full-time employees are eligible to participate in Company benefits.

Benefits & Perks :

About Enova :

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banksin order to create accessible credit for millions. Being a values-driven organization is at the core of Enova's success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive.