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Auto Customer Service RepsParker Luxury Group • North Little Rock, AR, US
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Parker Luxury Group • North Little Rock, AR, US
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Little Rock, AR 72211

Automotive Service Appointment Scheduler / BDC Representative

Hourly PLUS Commission!

$40,000 - $60,000+ a Year!

Overtime Opportunities Available!

Paid Training, Great Benefits & Room for Advancement!

Previous Customer Service & Experience Handling High Call Volume in Any Industry Preferred.

Parker Luxury Group , family-owned and operated since 1967,is seeking to hire Service Appointment Schedulers / BDC Representatives to assist the service departments of Parker Lexus, Parker Cadillac, and Audi Little Rock three of Arkansas leading luxury dealerships. Youll handle inbound calls, schedule service appointments, and follow up with customers all while providing the exceptional service experience Parker dealerships are known for.

Ideal applicants will be well-spoken and courteous to ensure a positive impression is made on our current and potential customers.

Those with previous customer service, clerical, business development, or call center experience will fit right in. Automotive experience is a plus, but not required. We provide paid training, ongoing development , and opportunities to grow into new roles within our expanding organization.

We offer :

  • Competitive hourly pay based on experience + monthly commission
  • $40,000 - $60,000+ a year (hourly + monthly commission)
  • Full-time Position, 5-Day Work Week
  • Overtime opportunities available
  • State-of-the-art facilities
  • Paid Training
  • Health, Dental, Vision, Life Insurance, and other voluntary insurance benefits
  • 401(k) profit sharing plan
  • Paid time off, holidays, and sick days
  • Employee referral program
  • Employee discounts on vehicles, parts, and service
  • Career advancement opportunities

Key Responsibilities BDC Service Representative :

  • Answer incoming calls and work with vehicle owners to book appointments for vehicle service.
  • Schedule automotive service appointments.
  • Call customers to confirm service appointments and / or remind them when their vehicle is due for its next service.
  • Assist with recalls : The service Manager will supply a list of customers in our database with open recalls and / or due maintenance
  • Call customers who need the recall completed on their vehicle and set an appointment that is mutually convenient for the customer and service department
  • Assist with other duties as needed / assigned

    • Requirements BDC Service Representative :

  • This is an onsite position
  • Automotive dealership experience is a plus!
  • Great phone voice and experience handling high call volume
  • Must have the ability to multi-task
  • Must be skilled with Computer Data Entry and Microsoft Word & Excel, as well as a Multi-Line Phone systems
  • Must be reliable
  • Professional appearance and a positive attitude
  • Valid driver's license and clean driving record
  • Please upload your resume. Completing the online assessment will grant you priority consideration!
  • Must pass pre-employment testing to include background checks, MVR, and drug screen

    • About Parker Luxury Group :

    Parker Luxury Group is a family-owned organization proudly serving Arkansas since 1967. Our dealerships have earned multiple TIME Dealer of the Year honors , top CSI rankings , Best of the Best Awards , and recognition as one of Arkansas Most Admired Companies . We believe in creating a positive, professional environment where employees can build long-term careers with a trusted name in automotive excellence.

    We are an Equal Opportunity Employer and prohibit discrimination / harassment regarding race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

    Required

    Preferred

    Job Industries

  • Customer Service
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    Customer Service Reps • North Little Rock, AR, US