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Administrative Assistant, Onsite

Administrative Assistant, Onsite

AAM BrandRichmond Hill, GA, US
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Administrative Assistant, Onsite

Primarily responsible for answering the phone lines, providing administrative support for staff and management, managing the front entrance and maintaining the reception desk, cleaning / sanitizing work area and facilities as needed, and utilizing excellent customer service skills while greeting visitors and homeowners via phone and face-to-face.

Position Responsibilities :

  • Perform a wide spectrum of administrative duties that are essential to successfully enforcing community Covenants, Compliance & Regulations (CC&R's), provides administrative support and other tasks as directed to On-site Community Manager and other on-site staff members.
  • Develops a working relationship with community board members and homeowners.
  • Extend top-notch customer service and problem resolution via phone and face-to-face interaction with board members and residents.
  • Provide traditional office support by maintaining calendars and appointments, composing correspondence, and creating / maintaining database information.
  • Arrange various meetings (times / locations) and prepare all correspondence necessary to notify included parties.
  • Assists with community inspections of common areas according to AAM's management contract.
  • Work with vendors to provide direction and collect bids per the manager.
  • Perform various general accounting duties, including some A / P, A / R, coding of invoices and billing.
  • Maintains accurate and current association records.
  • Performs other duties as directed by management staff.

Knowledge, Skills and Abilities :

  • Ability to multitask and prepare and process large amounts of administrative and customer request items while being detail oriented.
  • Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
  • Exceptional organization and tracking skills.
  • Ability to function efficiently in a fast-paced, demanding environment.
  • Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems.
  • Ability to interact and work positively and effectively with homeowners and staff at all levels.
  • Advanced communication skills both verbal and written.
  • Superior customer service skills and phone etiquette.
  • Ability to work collaboratively and cooperatively within the department as well as with other departments.

    • Physical Demands & Work Environment :

  • Primarily sitting at workstation utilizing a computer and other office equipment in an office setting, filling paper trays, etc.
  • Walking / driving through community to assist in the inspection of common areas.
  • Helping to set up / break down for events as needed.

    • Qualifications

    Education :

    High School or better.

    Experience :

    Required : Three years : High school diploma or GED and three (3) years of full time, paid, professional experience working in an administrative role supporting management within a fast faced, high volume office / customer service environment. Valid Driver's License.

    Preferred : Two years : High school diploma or GED and two (2) years of full time, paid, professional experience working in an administrative support role within an HOA / Property Management environment.

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    Administrative Assistant • Richmond Hill, GA, US