Job Description
Job Description
The Cash Poster is accountable for performing all analytical and financial support functions within the department in accordance with internal Policy and Procedure, internal audit controls, Clean Claims Act, government and payer contract requirements. The responsibility of this role is to ensure that all functions are performed timely, accurately and in adherence to Pentec Health’s compliance program.
This is a hybrid position - will be onsite as needed and for training.
Essential Job Duties :
Cash Posting :
- On a daily basis, the Applications Rep will accurately post cash receipts from 3rd party remittances and Explanations of Benefits (EOB) to the appropriate patient invoices as indicated on the remittance / EOB documents. Cash is to be posted and reconciled within 48 business hours of deposit date.
- Utilize their experience and reimbursement knowledge to make decisions on placement of any invoice balances in excess of the payments received. The outcome of these decisions will result in the RA using the appropriate coding for adjusting all or a portion of the balances as over or understated expected; transferring all or a portion of the balances to patient or secondary payer responsibility; and or determining if credit balances are duplicate or overpayments that must be transferred to a liability account and subsequently refunded to the payer or patient.
- Accurately posting commercial denials per EOB and supporting the posting of denials, as needed, ensuring that denial codes utilized accurately reflect the denial origin as stated on the payer documents.
- Organizes and prepares lockbox deposits for cash posting and distribution to appropriate team on a daily basis.
- Contacts insurance payers for missing remittances when necessary
- Utilizing all available reports, the RA reconciles cash receipts posted to cash reported on deposit by the banking institution on a daily basis and / or per batch, as outlined and established by policy.
- At various intervals the Applications Rep will be presented with AR Adjustments, which are to be accurately posted to the appropriate invoices using the appropriate adjustment code as approved by the Supervisor of Cash Applications or Reimbursement Manager. The Applications Representative will utilize their discretion and experience to identify and communicate any discrepancies to the attention of the Supervisor of Cash applications. All adjustments approved and received within a given month are to be posted to CPR+ before the close of each calendar month.
- Run and review an adjustment report at the end of the month to ensure adjustments are properly posted. Corrects any errors or misstatements as needed.
- Post insurance carrier take-back / recoupment. Tracks and reports subsequent utilization of take-back / recoupment based upon review of reimbursements EOB and compares against any known outstanding liabilities per finance records.
- Accurately and concisely document accounts so that information can be readily understood by others throughout the company.
- Other duties as assigned
- Maintain proficiency in both components of the Quality Assurance program (Quality Score and productivity)
Projects
The Applications Representative will be expected to be involved in a variety of projects and audits as outlined by the Reimbursement Manager. The scope of such project may include but not limited to : pricing analysis; payer audits; assessment of credit balances for refund or revenue adjustment; payment analysis of HCPCS coding for non-contracted payers; cash trends; and DSO reporting.Participation in reimbursement projects will require the RA to build and maintain relationships with payer representatives; work cooperatively with peers on common invoices or account determinations; and reporting findings in a professional manner to Reimbursement Management.Accurately and concisely document accounts so that information can be readily understood by others throughout the company.Perform other duties as assigned.Ideal Candidate Will Have :
Associates degree, some college coursework and / or a combination of education and experienceMinimum of 2 years hands-on experience in a billing, collections or cash posting role within a physician office, specialty infusion, home care or related field required.Basic understanding of 3rd part Reimbursement processesKnowledge of claim and benefit requirements for Medicare, Medicaid, HMO, PPO and / or other third-party payersDemonstrated ability to review remittance from a variety of payers, investigate issues with invoices and confer with internal and external parties to resolve discrepanciesAbility to calculate figures and amounts correctly, such as interest and percentages, and reconciling cash posted to cash receivedEducation of drug types and treatments, so as to resolve issues effectively while maintaining business relationshipsClear and effective communication of the American English language via face-to-face, telephone, and written communicationBusiness relationship rapport building skills : customer service orientation, respectful speaking manner, conveyance of empathy, effective listening, relation to all staff levelsMaintain professional composure and drive in stressful situations and under pressure of deadlinesProblem-solving : solutions oriented, clear communication, communicates a sense of authority through subject matter expertise, resourcefulnessTroubleshooting : ability to anticipate issues, research and implement creative solutionsAbility to work independently and as part of a team environmentProven self-starter ability to work with little to no direct supervisionAbility to learn in a side by side training environment, take detailed notes and ask questions as neededAbility to retain large amounts of information using note taking method that is most comfortableTeam-oriented, dependable and adherence to deadlinesProficiency in CPR+ or similar platform; Experience with MS Office, especially Word, Excel, and PowerPoint, with a focus on creating and developing spreadsheets, presentations, and reports effectively and efficiently.High ethical and moral standardsProfessionalism, tact and self-motivationStrong organizational skillsSalary Range : $20-23 / hr
Pentec Health offers a comprehensive compensation and full benefits package. A ctual pay will be based on several factors such as qualifications and skills for the role plus geographic location.
Benefits may include but are not limited to medical, dental, vision, 401k match, PTO, paid holidays, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.