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Retail Store Manager

Retail Store Manager

A Hiring CompanyWoodmere, OH, US
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Retail Store Manager

Location : Woodmere, Ohio

Reports To : Director

Status : Full-Time

Malley's Chocolates is seeking an experienced and dynamic Retail Store Manager to lead and inspire a high-performing team while delivering exceptional customer experiences and achieving strong business results. The ideal candidate is a motivating leader who thrives in a fast-paced retail environment, sets a standard of excellence, and operates with integrity, accountability, and a commitment to continuous improvement.

Key Responsibilities

Inspirational Leadership

  • Lead by example with integrity, professionalism, and a commitment to Malley's values.
  • Inspire and motivate team members through consistent coaching, feedback, and recognition.
  • Foster a positive and inclusive workplace that encourages initiative, teamwork, and accountability.
  • Clearly communicate store objectives and align the team with broader company goals.
  • Mentor and develop associates and assistant managers to build a strong internal talent pipeline.
  • Represent the store in community engagement efforts to enhance local presence and customer loyalty.

Quality of Work

Customer and Associate Interactions

  • Demonstrate and model excellent customer service at all times.
  • Promote a culture of empathy, attentiveness, and prompt service resolution.
  • Build strong relationships with customers and associates to ensure a welcoming store environment.

    • Store Presentation

  • Ensure the store is consistently clean, well-stocked, and visually aligned with merchandising standards.
  • Take initiative to identify and correct any presentation issues.

    • Team Performance

  • Set clear performance expectations and hold team members accountable for results.
  • Deliver timely coaching and performance development conversations to support individual growth.

    • Operational Knowledge

  • Maintain in-depth knowledge of store policies, product lines, and procedures.
  • Train and guide associates and assistant managers to ensure operational consistency and product expertise.
  • Ensure compliance with all company, safety, and sanitation policies.

    • Results-Driven Focus

  • Analyze store performance using sales reports and data tools to identify growth opportunities.
  • Lead the team in achieving sales targets through effective merchandising, customer engagement, and upselling strategies.
  • Support company-wide initiatives by executing seasonal programs and promotions with excellence.

    • Operational Excellence

  • Manage store inventory, applying FIFO (First In, First Out) methods to minimize waste and maintain product freshness.
  • Oversee accurate cash handling, register balancing, and daily bank deposits.
  • Leverage in-store systems and technology to streamline store operations and improve efficiency.
  • Respond promptly to technical or operational issues to maintain service continuity.

    • Autonomy and Initiative

  • Operate the store with a high level of independence while upholding company standards.
  • Take ownership of problem-solving and decision-making to improve store performance.
  • Empower team members to take responsibility for their roles and drive outcomes.

    • Adaptability and Continuous Improvement

  • Embrace change and adapt to evolving systems, tools, and customer needs.
  • Encourage a culture of learning, experimentation, and continuous improvement.
  • Contribute to process enhancements and share insights to improve customer satisfaction and store operations.

    • Qualifications

  • 3–5 years of retail management experience preferred, but not required.
  • Proven ability to lead, coach, and develop high-performing teams.
  • Track record of meeting or exceeding sales and operational goals.
  • Strong communication, organizational, and problem-solving abilities.
  • Proficiency in Microsoft Office and familiarity with POS and retail management systems.
  • Flexibility to work evenings, weekends, and holidays as needed.

    • Be part of something sweet. Join a company with a proud legacy and a passion for excellence. Apply now and grow your career with Malley's Chocolates.

    Compensation details : 20-21.5

    Seniority level

    Seniority level

    Mid-Senior level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Sales and Business Development

    Industries

    Business Content

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