Desktop / HelpDesk Analyst

Interviews will be onsite. Location TBD after candidate screening.

Candidates will work onsite in Franklin or Madison County.

Job Description :

Independently installs, maintains, configures, upgrades, and administers hardware and / or software in areas such as workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration, following provided directions.

Develops innovative solutions to encounter problems by evaluating, selecting, adapting, and modifying standard procedures.

Diagnoses, analyzes, and resolves issues forcustomers across multiple technological domains.

Interfaces with other platforms from bothhardware and software perspectives.

Provides informal mentorship opportunities topeers and / or lower-level staff through conversation, observation, or technicaldocumentation.

Responds verbally and in writing to questionsand concerns.

Performs other duties as assigned.

Strong experience supporting Windows 11

Experience with file server management, activedirectory, GPO settings.

Travel is required

Skill

Required / Desired

Amount

of Experience

Diagnoses, analyzes, and resolves issues for customers across multiple technological domains

Required

Years

Strong experience supporting Windows 11

Required

Years

Experience with file server management, active directory, GPO settings

Required

Years

Very extensive knowledge with Windows 11, active directory, GPO settings

Required

Years

Demonstrates strong technical proficiency in operating systems (Windows, macOS)

Required

Years

Experience with the Service Now IT service management application.

Required

Years