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Connectivity Coordinator

Connectivity Coordinator

Red RoofNew Albany, OH, US
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Job Description

Join our team as a Property Connectivity Coordinator, where you'll play a key role in keeping our hotel listings up-to-date across top travel sites like Expedia, Booking.com, Priceline, and more. You'll manage promotional rates, room types, and hotel activations, ensuring everything runs smoothly online. Plus, you'll help resolve commission inquiries from travel agencies. If you're detail-oriented and love working behind the scenes to make travel happen, we’d love to meet you!

Duties and Responsibilities

  • Activate hotels on the OTA sites, including communication with the hotel and our OTA partners, completing required spreadsheets / paperwork, and tracking progress
  • Load promotions received from Revenue Managers in a timely manner; follow-up to ensure proper loading and display
  • Update room types and / or rates for hotels on the OTA sites
  • Work with OTA partners to investigate and correct any issues related to rates or availability on the OTA sites
  • Maintain detailed logs of promotions, activations, and all department procedures
  • Ensure integrity of all data entered, with close attention to detail
  • Support revenue management and operations departments in efforts to maximize bookings across all channels
  • Research commission inquiries and respond to travel agencies in a timely manner
  • Other duties as assigned

Qualifications

  • Associates degree or equivalent work experience required
  • Basic knowledge of Microsoft Office (Word, Excel), proficient knowledge of Outlook (organizing emails across multiple boxes and archiving), and experience using the Internet to research and collect information required
  • Must have an acute attention to detail, ability to learn quickly, excellent organization and time-management skills, and ability to execute on overlapping multi-step processes
  • Must be able to work under pressure, keep current on a multitude of programs / policies, and multi-task with the flexibility to switch focuses as necessary to meet urgent deadlines
  • Must be self-motivated and able to work independently
  • Excellent verbal and written communication skills required
  • Experience in hospitality or travel industry preferred
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    Connectivity • New Albany, OH, US

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