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Patient Service Representative - West Adams Primary Care

Patient Service Representative - West Adams Primary Care

University of California - Los Angeles HealthLos Angeles, California, United States
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Description

As a Patient Services Representative, you will report directly to the Clinic Manager, providing direct support to the physicians and patients for assigned primary and / or specialty care physicians. Major duties include but are not limited to :

  • acting as a liaison for the patients and physicians in the practice
  • assisting patients in accessing service within the health system
  • facilitating communication with referring physicians referring patients to appropriate resources
  • providing follow-up through telephone and EPIC / CareConnect

Salary Range : $30.36 - $43.49 hourly

Qualifications

Required :

  • Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
  • Ability to establish and maintain productive working relationships with Faculty, Staff, Administration, and patients from various social, cultural, and economic backgrounds.
  • Ability to creatively integrate competing demands into a productive working environment.
  • Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
  • Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.

    • Preferred :

  • Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services and programs.
  • Knowledge of hospital computer system, personal computer systems, and the various software products to perform administrative work.
  • Familiarity and knowledge of authorization process and managed care programs.
  • Knowledge of specific specialty practice and workflows.
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