Customer Service Representative / Inside Sales - B2B

Custom Fabricating & Supplies (CFS) is looking for a Customer Service / Inside Sales Representative to help generate new business leads and support customers in a business-to-business environment. This is not a closing sales role-you'll focus on identifying opportunities and connecting prospects with our outside sales team.

What You'll Do

Research and call potential customers to generate quality sales leads

Schedule appointments and pass qualified leads to outside sales

Follow up on inbound inquiries and nurture relationships

Provide quotes, process orders, and answer product questions

Identify opportunities to introduce additional CFS products or solutions

What We're Looking For

3+ years of customer service, inside sales, or B2B lead generation experience preferred

Comfortable making outbound calls and starting conversations

Strong organizational skills for tracking leads and follow-ups

Proficiency with Microsoft Office and CRM / ERP systems

Positive, team-oriented attitude

Why Join CFS

Local roots, national impact – Serving manufacturers nationwide from our Franklin location

Friendly, team-first culture – Supportive coworkers and a collaborative environment

Growth opportunities – Be part of a stable, growing company that rewards initiative

Be part of a company that values innovation, customer service, and strong relationships.

➡️ Apply today and help us connect with new customers-right here in Franklin!