Cloud Engineer Level 2

Job Description

Job Description

Job Title : Cloud Operations Engineer (Level 2)

Department : Operations

Reports To : NOC Manager

Location : Woburn, MA 01801 (Hybrid)

Classification : Full-Time, Exempt

Compensation : $115,000 - $135,000 annually (based on experience)

Position Overview

The Cloud Operations Engineer (L2) is responsible for advanced troubleshooting, system administration, and application environment support across secure cloud infrastructures. This role bridges operations, automation, and development support - maintaining system stability, executing changes, and ensuring compliance with internal security and governance standards.

The ideal candidate brings strong Linux, cloud, and automation experience, with an understanding of application architecture and low-code / no-code platform operations.

Key Responsibilities

Incident Management & System Troubleshooting

Perform advanced troubleshooting for infrastructure, OS, and application issues.

Analyze logs, metrics, and telemetry from monitoring platforms such as Grafana, Datadog, Wiz, or CloudWatch.

Coordinate with Platform and DevOps Engineers on root cause analysis and long-term remediation.

Ensure timely resolution of escalated incidents in accordance with SLAs.

Cloud Administration & Maintenance

Manage and maintain AWS, Azure, and hybrid environments following configuration baseline controls and best practices.

Execute system patching, upgrades, and configuration changes using automation or scripts.

Perform health checks, deployment validations, and post-change verifications.

Maintain infrastructure documentation and configuration inventories.

Application Support & Deployment Assistance

Support low-code / no-code and custom applications during deployment and maintenance windows.

Troubleshoot application-level issues such as API failures, integration errors, or misconfigurations.

Collaborate with DevOps and Platform teams to optimize CI / CD workflows and rollback plans.

Ensure adherence to change management and deployment authorization processes.

Automation & Scripting

Create or modify automation scripts (Bash, Python, PowerShell) for maintenance and reporting tasks.

Leverage Terraform, Ansible, or cloud-native tools for provisioning and environment consistency.

Identify opportunities to automate recurring operational processes.

Compliance & Audit Support

Document system changes and incident response details for audit and reporting purposes.

Support continuous monitoring activities through vulnerability tracking and patch compliance.

Maintain logs, baselines, and access control evidence to meet internal governance requirements.

Qualifications

Required

3-5 years of experience in cloud operations, system administration, or infrastructure support.

Proficiency in Linux administration and command-line troubleshooting.

Strong working knowledge of AWS and / or Azure infrastructure services.

Familiarity with CI / CD pipelines and deployment automation tools.

Understanding of low-code / no-code platforms (e.g., Power Platform, ServiceNow, Salesforce).

Experience writing and maintaining scripts (Bash, Python, PowerShell).

Familiarity with general security and compliance frameworks or best practices.

Preferred Certifications

AWS SysOps Administrator

Microsoft Azure Administrator

Terraform Associate

CompTIA Security+

ITIL v4

Success Indicators

Improved uptime and service reliability across assigned systems.

Faster incident resolution and root cause analysis (RCA) completion times.

Demonstrated automation improvements in recurring operations.

Positive collaboration and feedback from DevOps and Security teams.

Company Description

W3Global was established in 2006 in Fremont, CA with a vision : simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services

W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise

W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Company Description

W3Global was established in 2006 in Fremont, CA with a vision : simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.\r\n\r\nWe’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.\r\n\r\nOur Services\r\nW3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.\r\n\r\nWe specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.\r\n\r\nWe are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.\r\n\r\nOur Expertise\r\nW3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.\r\n\r\nAs a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.