Customer Service Representative 3 Full Time Bascom Palmer Eye Institute Miami, FL

Customer Service Representative 3

The University of Miami, Bascom Palmer Eye Institute, has an exciting opportunity for a full time Customer Service Representative 3. The Customer Service Representative 3 (H) receives, reviews, and addresses a variety of inquiries, including complaints, requests for information and / or service, etc., and follows up on customer concerns via face-to-face, email, fax, telephone, and / or regular mail. This position also guides lower-level customer service staff and handles more complex or unusual problems.

Core Job Functions :

• Receives, addresses, and responds to general inquiries, requests for service / support, and / or complaints.
• Researches all inquiries to address any issues or concerns.
• Refers concerns to other service areas / departments for follow-up, as needed.
• Resolves routine and basic problems and communicates solutions or requested information to the customer.
• Verifies that appropriate changes / resolutions have been finalized.
• Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in applicable database.
• Escalates and refers unresolved customer grievances to department leadership for further review, as necessary.
• Reviews and processes confidential information with discretion.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Core Qualifications :

Education : High School Diploma or equivalent

Experience : Minimum 3 year of relevant experience

Knowledge, Skills and Attitudes :

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.