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Patient Service Agent

Patient Service Agent

Smile DoctorsDallas, TX, US
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Join Smile Doctors as a Patient Service Agent

Our people-first culture creates an environment of passionate, caring Team Members dedicated to providing fun and encouraging relationships with each other and our patients. We focus on the importance of the individual and recognize that each person on our Team has something great to offer.

Looking for a position that makes you smile? We're seeking a Patient Service Agent to join our growing team.

How You'll Make Us Better

  • Acquire patient and issue-related information and enter call-tracking database
  • Respond to inquiries in a courteous and timely manner, utilizing proper grammar and verbal skills
  • Provide optimal patient experience by effectively resolving issues on a patient's first call
  • Coordinate appointment schedule
  • Take payments
  • Use multiple computer applications concurrently, maneuvering through their respective functions
  • Work as a consultative partner to your clients, building rapport and providing direction

Your Special Skills

  • Skilled in establishing and maintaining good working relationships with customers and coworkers
  • Ability to work independently with limited supervision
  • Ability to communicate effectively verbally and in writing
  • Ability to listen and understand information verbally and in writing

    • Prerequisites For Success

  • High school diploma or equivalent required
  • Bilingual preferred, but not required
  • Dental field experience a plus, but not required
  • Call Center experience a plus, but not required
  • Knowledge of using computer systems, which may include software programs, entering data or processing information
  • Knowledge of digital applications including web, email, chat, text, etc.

    • In exchange for the dynamic contribution you'll bring to our team, we offer :

  • Competitive salary
  • Medical, dental, vision and life insurance
  • Short and long-term disability coverage
  • 401(k) plan
  • 3 weeks paid time off in your first year + paid holidays
  • Discounts on braces and clear aligners for you and your family members

    • Why Smile Doctors? As the nation's leading Orthodontic Support Organization, Smile Doctors is shaping the future of orthodontics through strategic partnerships with top local doctors. We provide best-in-class support services so our partner orthodontists can focus on what they do best — driving extraordinary treatment outcomes and providing patients with an unmatched experience.

    Smile Doctors and all our affiliating practices are proud to be an equal opportunity workplace and welcome diversity in our organization. We do not discriminate against any team member or applicant for employment regardless of age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.

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    Patient Service • Dallas, TX, US