Video Teller

Job Title

The Video Teller enhances the customer experience by assertively caring for our customers through providing excellent service, product offerings, and expanding relationships through the use of the Interactive Teller Machine (ITM).

This position is eligible for a shift differential. Essential Functions :

• Serve the customer in a comfortable, professional, and friendly manner through video and possess the ability to multi-task by operating several computer programs at one time
• Build customer relationships by actively listening to determine needs while explaining Northwest products / services and advising the customer accordingly
• Identify cross-selling opportunities, selling new or additional products or services that meet customers' needs, and make appropriate referrals to other areas within Northwest; meet or exceed all related referral goals, if assigned
• Work independently using effective problem-solving skills to resolve issues; effectively use position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments, and overrides
• Able to effectively utilize bank systems to efficiently and accurately process business and balance drawer
• Resolve complex and non-routine inquiries concerning Northwest policy and operating procedures; research and solve customer's problems as time permits, refer more difficult situations to the branch staff or appropriate department
• Possess advanced knowledge of and utilize electronic delivery channels including but not limited to the ITM, electronic banking products and company website to facilitate customer transactions
• Maintain working knowledge of line of credit teller activities and other advanced teller activities including complex deposits and loan payments
• Able to thoroughly and reasonably explain Northwest policies and procedures to customers
• Video tellers may be required to work outside normal business hours and on Saturdays

Additional Essential Functions :

Additional Responsibilities :

Qualifications :

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.