Client Account Consultant

Client Account Consultant

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We're in the business of creating exciting and rewarding futures for our clients and their employees - whether we're designing affordable health plans, securing finances for retirement or aligning employees with workforce strategy. We currently have an exciting opportunity for Client Account Consultant to support our Executive Benefits team. What can you expect? Manage multiple complex clients with various product lines and large scope insurance programs, related to Executive and / or Supplemental Life and Individual Disability Insurance. Work with our clients, insurance carriers and internal partners to execute work and resolve escalated issues to ensure timely and strategic delivery. Apply project and change management best practices, such as Lean Six Sigma, to identify opportunities for system and / or process efficiencies. We will count on you to : Manages the delivery of services and the day-to-day client needs to retain accounts, establish strong client relationships and achieve high levels of client satisfaction. Administrative services includes, but is not limited to : billing, enrollment, communications, participant inquiries, policy changes, benefit calculations, etc. Maintains and expands client relationships by analyzing, communicating and identifying coverage gaps, ensuring that a client's risk is being managed in an optimal manner. Identifies important business needs of the client and assist with achieving objectives by effectively communicating with the Mercer Executive Benefit Consultant. Manages escalated participant issues working directly with the Business Analyst and / or Insurance Carrier regarding systemic or process issues with global impact to client or book of business. Recognizing and managing the risk to protect the firm from Errors and Omissions. Executes all cyclical event processing. What you need to have : College Degree or equivalent work experience required 5+ years of professional experience in a client facing capacity, insurance and business knowledge required, with a minimum of two years client relationship experience preferred Manage multiple priorities, deliver timely and accurate work products with a strong customer service focus, and respond with a sense of urgency as required. Effective written and verbal communication skills to interact with internal and external customers. Appropriate license must be obtained for position. What makes you stand out? University Degree, e.g. BA, MA, MBA Prior experience administering Corporate Owned Life Insurance and / or Individually Owned Life or Disability Insurance. Life and Health License Strong excel experience