Technical Support Representative

Technical Support Representative

Technical Support Representatives will provide customer support and technical issue resolution via phone, email and other electronic mediums. This team will consistently deliver knowledge and superior support through understanding and strong communication with each customer.

Your Impact / Duties :

• Provide customer support and technical issue resolution via phone, email or SMS
• Configuration of customer equipment and / or software to connect to the internet
• Troubleshoot and resolve customers' Sonic connectivity, email and / or webhosting related issues
• Collaborates with other employees to research and resolve issues
• Resolves tickets generated by staff with technical requests / problems to maintain productivity
• Provide industry leading customer care to all!

Must Haves :

Pay Scale :

Starting Rate : $20 / hr

Benefits and Perks :

Sonic is an equal opportunity employer. Sonic is committed to providing a work environment free of harassment, discrimination, retaliation and disrespectful or other unprofessional conduct based on sex (including pregnancy, childbirth, breastfeeding or related medical conditions), race, religion (including religious dress and grooming practices), color, gender (including gender identity and gender expression), national origin (including language use restrictions and possession of a driver's license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation. It also prohibits discrimination, harassment, disrespectful or unprofessional conduct based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.