Account Manager

The Account Manager is responsible for developing strong relationships with existing customers, connecting with key stakeholders to identify new business opportunities among existing customers and serves as point of contact for customer service related inquires. In this role, you will liaise with cross-functional internal teams (including Operations and Business Development) to improve the full customer experience and grow revenue. This is an in-person position that can be based out of one of our offices located in Rosemont, IL - Denver, CO - Las Vegas, NV or Huntersville, NC.

• Build and maintain strong, long-lasting customer relationships, learning about our customers' requirements and their business environment to understand and respond to their needs
• Collaborate with the Business Development and Operations teams to identify and react to trends and opportunities within our markets
• Develop new business with existing customers and / or identify areas of improvement for revenue growth
• Able to successfully manage critical performance goals / objectives to drive and deliver improved organizational capabilities
• Serve as the lead point of contact for all customers, especially medical providers, for account relationship matters
• Assist with challenging provider’s requests and issues and escalate as needed
• Conduct in-service training sessions and meetings for new or existing customers
• Schedule weekly or monthly meetings with customers
• Provide productivity and updates on managed accounts and special projects as assigned by management

Requirements

Benefits

We offer competitive compensation and benefits that include medical, dental, vision, life insurance plans, 401k with company match and paid time off