Senior User Experience Researcher Job at Scribd, Inc. in San Francisco

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About The Company At Scribd (pronounced “scribbed”), our mission is to spark human curiosity. Join our team as we create a world of stories and knowledge, democratize the exchange of ideas and information, and empower collective expertise through our three products : Everand, Scribd, and Slideshare.

We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer. Scribd Flex provides flexible work options in partnership with managers, with occasional in-person attendance required for collaboration, culture, and connection.

We hire for GRIT—the intersection of passion and perseverance toward long-term goals. GRIT also stands for goals, results, innovation, and teamwork. To illustrate, we’re looking for someone who can set and achieve goals, deliver results, contribute innovative ideas, and positively influence the team through collaboration and attitude.

What We’re Looking For

We’re seeking a Senior User Researcher to define ongoing strategic opportunities for our UGC products. You will focus on generative and exploratory research methods to guide continuous evolution and impactful change.

What You Will Do

Help identify the questions we need to answer to move strategy and execution forward. Your insights will inform company strategy, product experiences, and long-term roadmaps.

Advocate for and develop the strategic direction of the UGC brands, acting as a thought leader with brand and cross-functional team leadership.

Design, scope, and run user research to learn the latent and unmet needs of Scribd and Slideshare users through generative, iterative, and evaluative methods.

Assist multiple product managers, designers, and other cross-functional stakeholders with a wide range of research needs, from large and generative to small and tactical.

Make research findings relevant through crafted insights, decks, stories, videos, and testimonials–driving team engagement and informed decision making.

Build and implement innovative user research processes to meet product delivery goals.

Leverage company-provisioned AI tools to maximize efficiencies in research, with appropriate human oversight.

About You

5+ years of hands-on experience designing and conducting market / product / design research with demonstrated impact on roadmaps and initiatives.

Ability to navigate ambiguous spaces to extract key information and chart a clear path forward.

Knowledge of qualitative UX research methods and quantitative surveys at scale.

BA / BS in Psychology, Social Science, or related field, or equivalent experience.

Proven ability to translate human-centered insights into business questions and outcomes.

Strong collaboration skills and ability to lead cross-functional brainstorming and strategic partnerships.

Comfort owning a slice of the research roadmap and prioritizing workload through shifting priorities.

Strong presentation and storytelling skills; capacity to work quickly and manage multiple studies concurrently.

Salary ranges are location-based and reflect local benchmarks. This position is eligible for equity and a comprehensive benefits package.

Working at Scribd Are you currently based in a location where Scribd is able to employ you? Employees must have their primary residence in or near listed cities in the United States, Canada, or Mexico, with surrounding metro areas or typical commuting distances.

Benefits, Perks, And Wellbeing At Scribd

Benefits / perks vary by location.

Healthcare Insurance Coverage (Medical / Dental / Vision) : 100% paid for employees

12 weeks paid parental leave

Disability plans (short-term / long-term)

401k / RSP matching

Onboarding stipend for home office setup

Learning & Development allowance and programs

Wellness, WiFi, and related stipends

Mental Health resources

Free Scribd product subscriptions

Referral Bonuses

Book Benefit and Sabbaticals

Company events and team budgets

Vacation, personal days, holidays, flexible sick time, and volunteer day

AI tools access to boost productivity

Equal Opportunity Scribd is committed to equal employment opportunity regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic. We encourage people of all backgrounds to apply.

For accessibility, you can inform us of adjustments needed during the interview process by emailing accommodations@scribd.com.

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Seniority level Mid-Senior level

Employment type Full-time

Job function Information Technology

Industries : Software Development

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