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IT Service Delivery Lead

IT Service Delivery Lead

Stellent IT LLCChicago, IL, United States
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IT Service Delivery Lead

Location : Chicago, IL or Minneapolis, MN (Hybrid Remote)

Type : 12 Month Contract (Can Be Extended) / Contract To Hire possible

Interview Details

  • 2 Zoom Video Interviews

Must Have :

  • LinkedIn with a picture
  • Sr. Director Level and ideal to come from a Consulting background and companies dealing with Mergers and acquisitions
  • 8+ years of IT experience with a strong focus on enterprise applications in Manufacturing, Operations, and supply chain domains.
  • Proven success leading IT service delivery in complex, global, or acquisition-driven organizations.
  • Strong understanding of business processes in Finance (P2P, R2R, O2C) and HR (Core HR, Payroll, Talent, Learning).
  • Demonstrated ability to partner with executive stakeholders and translate business needs into technology solutions.

    • Notes :

  • Sr. Director Level and ideal to come from a Consulting background and companies dealing with Mergers and acquisitions
  • 8+ years of IT experience with a strong focus on enterprise applications in Manufacturing, Operations, and supply chain domains.
  • Proven success leading IT service delivery in complex, global, or acquisition-driven organizations.
  • Demonstrated ability to partner with executive stakeholders and translate business needs into technology solutions.

    • Key Responsibilities

    Service Delivery & Operations

  • Own end-to-end IT service delivery for Operations, Manufacturing, Supply Chain, and Procurement applications.
  • Manage day-to-day system operations, enhancements, and support across a diverse ERP environment.
  • Establish SLAs, KPIs, and service governance to ensure system availability, performance, and reliability.

    • Roadmap & Transformation Leadership

  • Define and govern the multi-year applications roadmap for Operations and Supply Chain systems.
  • Lead projects to streamline and standardize business processes across disparate ERP systems.
  • Drive the execution of ERP consolidation initiatives toward a unified, scalable platform.
  • Evaluate emerging technologies and solutions to enable supply chain visibility, manufacturing efficiency, and procurement automation.

    • Team Leadership & Vendor Management

  • Build, mentor, and lead an IT applications support and delivery team aligned to Operations and Supply Chain.
  • Manage vendor and system integrator relationships to ensure consistent, high-quality service delivery.
  • Oversee contracts, licensing, and vendor performance against agreed outcomes.

    • Stakeholder Engagement

  • Serve as the primary IT liaison to Operations, Supply Chain, Manufacturing, and Procurement leadership.
  • Translate business requirements into IT solutions that deliver measurable value.
  • Provide transparent communication on roadmap progress, project status, and system performance to senior leadership.

    • Qualifications

  • Bachelor's degree in Information Systems, Supply Chain Management, Engineering, or related field (Master's preferred).
  • 8+ years of IT applications management experience with 3+ years in a service delivery or leadership role.
  • Proven track record managing ERP environments in manufacturing, supply chain, or procurement contexts (Epicor, NetSuite, SAP, Oracle, or similar).
  • Demonstrated success leading ERP transformation or consolidation initiatives.
  • Strong vendor management and project leadership experience.
  • Knowledge of manufacturing execution systems (MES), supply chain planning, or procurement solutions a plus.
  • Excellent communication, leadership, and change management skills.

    • Key Competencies

  • Strategic thinker with ability to align IT applications to business operations and growth goals.
  • Strong knowledge of supply chain, manufacturing, and procurement processes.
  • Skilled at balancing operational stability with transformation initiatives.
  • Capable of influencing senior leadership and building consensus across functions.
  • Experienced in high-growth, global, or multi-ERP environments.
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