Sales and Customer Service Representative

Job Description

Job Description

Join Our Growing Team!

Are you an outgoing, goal-driven professional with a passion for helping people and closing sales? The Cleaning Authority is a fast-growing residential cleaning service, and we’re looking for a Sales and Customer Service Representative who can confidently guide potential clients, deliver top-notch support, and help grow our customer base.

What You’ll Do :

Answer incoming calls, emails, and messages from new and existing customers

Explain our residential cleaning services, pricing, and scheduling process

Convert leads into bookings through persuasive and consultative selling

Follow up with leads and previous customers to generate repeat business

Manage the scheduling of cleaning appointments and customer requests

Relay job details and special instructions to the cleaning team

Resolve issues quickly and professionally to ensure 5-star customer satisfaction

Maintain accurate client records in our CRM and scheduling system

What We’re Looking For :

• Experience in residential cleaning is required
• High school diploma or equivalent (Associate’s degree preferred)
• 1+ year of experience in a customer service role (service industry a plus)
• One week of hands-on cleaning training is mandatory (to understand our services inside and out)
• Fluent English is required.
• Sales or customer service experience (in-person or over the phone)
• Strong communication and persuasion skills
• Friendly, empathetic, and professional demeanor
• Ability to multitask and thrive in a fast-paced environment
• Excellent communication and interpersonal skills
• Proficient in basic computer applications (Office, scheduling tools, CRM)
• Strong attention to detail and organizational skills
• Ability to multitask and remain calm under pressure
• Positive attitude and a passion for helping others

Compensation & Benefits :

$640–$850 per week (Base Salary + Commission)

Paid training, including one week of in-field cleaning training

Weekly pay

Opportunities for performance-based bonuses

Room for career growth and promotions

Supportive, team-oriented work culture

Why Work With Us?

We’re not just selling cleaning services—we’re delivering peace of mind to busy families. We value hard work, honesty, and great communication. If you want to be part of a company that values both sales results and customer relationships, this is the role for you.

Apply Today!

Sound like a fit? Click “Apply Now” and include your resume and a brief message telling us why you’re a great candidate for this role.

Job Type : Full-time

Pay : $640.00 - $850.00 per week

Benefits :

On-the-job training

Paid time off

Shift :

Day shift

Experience :

Customer service : 1 year (Required)

Language :

English (Required)

License / Certification :

Driver's License and reliable car (Required)

Ability to Commute :

Fort Lauderdale, FL 33312 (Required)

Work Location : In person