Servicing Support Specialist

Job Title

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel atall from Day One.

Job Description

The Mortgage Loss Analyst is responsible for performing financial reconciliation on liquidated loans, ensuring all claims comply with investor / insurer requirements and identifying opportunities to recover funds and mitigate losses. This role involves detailed loan-level reviews, coordination with claims teams, and preparation of monthly financial reports. Analysts will also manage loan disposition tasks and ensure accurate clearing of balances post-reimbursement.

Essential Responsibilities :

Reconcile all loan advances after applicable claims have been filed / paid. Conduct detailed reviews to identify reimbursement opportunities and reduce losses. Compare filed claims against investor guidelines and coordinate rebuttals or supplemental claims. Research incurred losses to determine responsibility and identify billback opportunities. Prepare monthly reporting for the finance team. Complete loan disposition tasks and open system tasks to clear remaining balances. Recommend process improvements to reduce operational costs.

Preferred Qualifications :

Familiarity with investor guidelines and claims processes. Knowledge of mortgage servicing platforms and reporting systems.

Basic Qualifications :

• Bachelor's degree, or equivalent work experience - Typically five or more years of mortgage or related experience

Preferred Skills / Experience :

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours) :

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range : $23.65 - $31.54