Director of Special Events and Outside Sales

SUMMARY

The purpose of this job is to create an atmosphere where customers experience excellent product and service with

an emphasis on developing and servicing the guest first. This position will steward all Shop and Special events and

manage all outside Shop Sales including corporate and wholesale sales, ecommerce sales, and pies.

I. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Create an environment where excellent customer service is the norm.

2. Act with integrity and as a role model for ethical behavior, is consistent and fair when dealing with others, and

keeps commitments. Upholds our core values.

3. Plans, schedules and executes the following Retail Events :

• Galantines
• Cinco De Mayo
• Mother's Day Event
• Father's Day Event
• Summer Sale
• Honey Launch
• Christmas Reveal
• Christmas Affair
• Cimmaron Christmas Stroll

4. Plans, schedules, and executes one major event per month in addition to those listed above and 1-2 private late

night events per month.

5. Markets the Sunflower Room and Amazing Grace Building to develop new revenue streams through event rentals

and hosting of at least one hosted event per month. Coordinate with Café Manager, VP of Operations and other

department leads as needed.

6. Collaborate with Purchaser / Merchandiser, Inventory Manager, and VP of Operations to promote current and new

Citizen Enterprises at Retail Events.

7. Responsible for Wholesale Orders of Citizen Products

to fulfill all orders.

8. Responsible for Corporate Orders of Citizen Product

delivery.

product.

9. Responsible for creating strategy and execution of Pie Sales.

10. Responsible for the strategy and management of E-commerce / Online Sales.

develop an online store promotion calendar annually and update the calendar monthly to take into

account any newly added product offerings.

11. Collaborate with Director of Marketing and Communications to coordinate posts for Shop Events, Pies,

Wholesale / Corporate Orders and E-Commerce / Online Orders.

II. SUPERVISORY RESPONSIBILITIES :

Maintain store staff by coaching, counseling, and disciplining staff members, planning, monitoring, and appraising job

results. Complete store operational requirements by scheduling and assigning staff members; following up on work

results. Champion development by identifying staff member's strengths and weaknesses, celebrate accomplishments and

provide continuous feedback, Be willing and able to work alongside adults with special needs as well as volunteers. While

you may not have direct supervision of them, you will need to be able to work together and direct as needed

III. QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The

requirements listed below are representative of the knowledge, skills, and / or abilities required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

A. Education and Experience - Possess a strong retail background. Prefer college degree, associate degree or

equivalent for a two-year college or technical school; or one to three years related experience and or / training; or

equivalent combination of education and experience.

B. Skills and Abilities - Must possess above average people skills, including the ability to collaborate effectively with coworkers and customers at all levels with BiG. The incumbent must have good oral and written communication skills,

especially the ability to meet the public. Strong computer skills required -POS System, Excel, word processing, Microsoft

365, Email.

C. Language Skills - Employee must have excellent oral and written communication skills, especially the ability to meet

the public and effectively communicate the mission and vision of BiG.

D. Mathematical Skills - Must have the ability to calculate and apply concepts of basic business math including the

computing of percentages, discounts, and values. Must be able to balance cash drawers, calculate average dollar

transactions, payroll costs, shortages, and loss. Must be able to apply math skills to verify voids, refunds, exchanges, and

staff purchases.

E. Reasoning Ability - Ability to apply common sense understanding to carryout instructions furnished in written, oral or

diagram form. Must have the ability to deal with problems involving several variables in standardized situations. Must be

able to multi-task and set priorities.

F. Certificates, Licenses, Registrations Take Food Handler Certification training and pass Food Handler Certification

Test within 30 days of beginning employment.

G. Interpersonal skills- Must possess above average people skills, including the ability to collaborate effectively with coworkers, Citizens, volunteers, and guests at all levels with BiG.

IV. PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Required to use hands and arms to lift and stock

shelves and displays both on the sales floor and in the stockroom. Climbing a step ladder, stooping, kneeling, crouching,

crawling is required Ability to lift or move up to fifty pounds; stand, walk, and sit; kneel stoop and crouch. Be able to go up

and down stairs numerous times a day. Be standing for long periods of time-up to 8 hours a day.

Talking or hearing over the telephone is required. Specific vision abilities required by this job include close and color

vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions.

V. WORK ENVIRONMENT - Working indoors in a climate-controlled environment. May have to go up stairs several times

a day as well as go to other buildings to secure product.