Technical Support 3

Technical Support 3

Location : Detroit, MI

Position Description :

Title : Technical Support 3

Local Candidates Only

As a significant member of the Technology Division's Field Services Team,

• The Field Service Specialist will provide technical support services to users in a timely, accurate and efficient manner utilizing the district service management tool.
• The Field Service Specialist is responsible for the deployment, installation, setup, staging, configuration, maintenance, and repair of district technology.
• District technology includes varied makes and models of desktops, laptops and tablets, peripherals and software, in addition to telephones and audiovisual equipment.
• As a technical services professional, the Field Service Specialist will utilize their technical skill and ability to troubleshoot, diagnose, mitigate and resolve issues based on best practices and district policies and procedures.
• The successful candidate for this role is client-focused, driven, self-directed and is constantly seeking opportunities for professional learning and growth.
• A combination of strong technical and soft skills is a must.