Senior Field Service Engineer

Base pay range

$90,000.00 / yr - $140,000.00 / yr

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About the Company

This family-owned manufacturer has grown to 7 facilities across North America, with more expansion underway. Known for its collaborative culture, strong customer relationships, and continuous growth, the company is seeking a Senior Field Service Engineer to join the team in Gahanna, OH.

This is a hands-on, customer-facing position where you'll act as the first line of support for troubleshooting and problem-solving. The role involves working directly with customers to resolve controls and automation issues, support new equipment startups, and help improve products and services.

Responsibilities

• Serve as the primary point of contact for customer support calls — providing troubleshooting, documentation, and escalation when needed.
• Troubleshoot controls and electrical systems (Allen Bradley primarily, with Siemens and Mitsubishi exposure) and trace issues through electrical schematics.
• Travel to customer sites (30–50%, mostly across North America) to resolve issues, provide on-site support, and assist with startups or escalations.
• Review and support equipment being built on the floor prior to shipment.
• Handle emergency service travel while junior technicians cover scheduled maintenance.
• Translate customer feedback into actionable improvements for engineering teams.
• Collaborate cross-functionally to ensure customer success and equipment reliability.

Qualifications

Seniority level

Employment type

Job function

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Inferred from the description for this job

Medical insurance

401(k)

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