Base pay range
$90,000.00 / yr - $140,000.00 / yr
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About the Company
This family-owned manufacturer has grown to 7 facilities across North America, with more expansion underway. Known for its collaborative culture, strong customer relationships, and continuous growth, the company is seeking a Senior Field Service Engineer to join the team in Gahanna, OH.
This is a hands-on, customer-facing position where you'll act as the first line of support for troubleshooting and problem-solving. The role involves working directly with customers to resolve controls and automation issues, support new equipment startups, and help improve products and services.
Responsibilities
- Serve as the primary point of contact for customer support calls — providing troubleshooting, documentation, and escalation when needed.
- Troubleshoot controls and electrical systems (Allen Bradley primarily, with Siemens and Mitsubishi exposure) and trace issues through electrical schematics.
- Travel to customer sites (30–50%, mostly across North America) to resolve issues, provide on-site support, and assist with startups or escalations.
- Review and support equipment being built on the floor prior to shipment.
- Handle emergency service travel while junior technicians cover scheduled maintenance.
- Translate customer feedback into actionable improvements for engineering teams.
- Collaborate cross-functionally to ensure customer success and equipment reliability.
Qualifications
5+ years of field service, controls, or automation experience.Strong mechanical aptitude with a focus on controls and automation.Hands-on experience with PLC / HMI troubleshooting (Allen Bradley is key, Siemens / Mitsubishi a plus).Ability to travel up to 50% (mostly Monday–Friday, short trips; occasional longer startup trips).Strong communication and customer-facing skills.Industry background in food manufacturing preferred, but CNC / OEM experience is also valued.Seniority level
Mid-Senior levelEmployment type
Full-timeJob function
Engineering and ManufacturingIndustries
Food and Beverage ManufacturingAutomation Machinery ManufacturingReferrals increase your chances of interviewing at Engtal by 2x
Inferred from the description for this job
Medical insurance
401(k)
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