Talent.com
Customer Relationship Liaison-DR
Customer Relationship Liaison-DRApria Healthcare • Irvine, CA, US
Customer Relationship Liaison-DR

Customer Relationship Liaison-DR

Apria Healthcare • Irvine, CA, US
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include :

  • Medical, dental, and vision insurance, available on first working day
  • 401(k), eligibility after one year of service
  • Employee stock purchase plan
  • Tuition reimbursement

JOB SUMMARY

Our Branch Coordinators positively impact the lives of patients and their caregivers, by phone and in person, delivering excellent customer service during each interaction. Working collaboratively with patients, providers and other team members, Branch Coordinators ensure orders are received and processed timely, efficiently, and accurately. Branch Coordinators play an important role in ensuring Apria is paid for the services we provide by obtaining all necessary documentation required to bill health insurance plans.

Compensation : $18.33 - $26.69 / Hour

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Act as first point of contact to patients arriving in person.
  • Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and escalate queries or concerns when necessary.
  • Perform processing duties for the branch; including, but not limited to, creating and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry.
  • Work with sales team, referrals and / or patients to gather documentation / information needed to meet insurance guidelines. Requests health plan authorizations / information as required; either electronically or verbally.
  • Review of new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible.
  • Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box.
  • Perform outbound customer satisfaction calls to patients and referrals.
  • May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment.
  • May perform functional tests on certain respiratory equipment.
  • Perform other duties as required.
  • SUPERVISORY RESPONSIBILITIES

  • None
  • MINIMUM REQUIRED QUALIFICATIONS

    Education and / or Experience

  • High School Diploma or equivalent
  • At least one year of related work experience
  • Certificates, Licenses, Registrations or Professional Designations

  • None
  • SKILLS, KNOWLEDGE AND ABILITIES

  • Organizing
  • Problem Solving / Analysis
  • Patient Focused
  • Teamwork
  • Time Management / Multi-tasking
  • Effective communication in person, on the phone and electronically
  • Computer Skills

  • Intermediate to advanced computer skills
  • Proficient working within multiple systems at once
  • Language Skills

  • English (reading, writing, verbal)
  • Mathematical Skills

  • Intermediate level math skills
  • PREFERRED QUALIFICATIONS

    Education and / or Experience

  • At least two years' experience in an office environment, healthcare setting or call center
  • Experience utilizing a multi-line phone system.
  • PHYSICAL DEMANDS

    While performing the duties of this job, the employee uses his / her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.

  • The employee uses computer and telephone equipment.
  • Specific vision requirements of this job include close vision and distance vision.
  • Regularly required to use hands to write, use a computer or handheld device (tablet), telephone and use a document imaging system and manipulate documents.
  • Regularly required to read documents and write neatly, legibly and transcribe accurate information and numbers / values.
  • Employee continually engages in activities that require talking and hearing.
  • This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping.
  • Strength Aspects :
  • Occasionally required to stand, lift, push or pull objects ranging from 10 lbs - 40 lbs.

    WORK ENVIRONMENT

  • Work is performed in an office setting with exposure to moderate noise and indoor fluorescent lighting.
  • The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

    Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Customer Relationship • Irvine, CA, US

    Job_description.internal_linking.related_jobs
    Licensed Marriage and Family Therapist

    Licensed Marriage and Family Therapist

    Headway • Irvine, CA, US
    serp_jobs.job_card.full_time
    Licensed Marriage and Family Therapist (LMFT).Wage : Between $90-$127 an hour.Licensed Marriage and Family Therapist — Are you ready to launch or expand your private practice? .Headway is here to he...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Relationship Banker I

    Relationship Banker I

    Cathay Bank - Headquarters • Irvine, CA, United States
    serp_jobs.job_card.full_time
    Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success....serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Supervisory Customer Relationship Specialist

    Supervisory Customer Relationship Specialist

    Clearance Jobs • Seal Beach, CA, US
    serp_jobs.job_card.permanent
    Seal Beach, CA (On-Site / Office).Help supervises Customer Relationship Management (CRM) Cell personnel in resolving customer support issues, coordinating customer service improvements, and serving a...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Licensed Marriage Family Therapist - (LMFT) - Hybrid Role - Lake Elsinore, CA

    Licensed Marriage Family Therapist - (LMFT) - Hybrid Role - Lake Elsinore, CA

    LifeStance Health • Lake Elsinore, CA, US
    serp_jobs.job_card.full_time
    We are actively looking to hire talented therapists in the Temecula area, who are passionate about patient care and committed to clinical excellence. Wanting to deliver high quality behavioral healt...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Inside Sales Representative

    Inside Sales Representative

    Ganahl Lumber Co • Capistrano Beach, CA, US
    serp_jobs.job_card.full_time
    Ganahl Lumber San Juan Capistrano currently has an Inside Sales career opportunity for an experienced sales professional, who is knowledgeable in the construction industry.This is an opportunity to...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Licensed Marriage Family Therapist - (LMFT) - Hybrid Role - Murrieta, CA

    Licensed Marriage Family Therapist - (LMFT) - Hybrid Role - Murrieta, CA

    LifeStance Health • Murrieta, CA, US
    serp_jobs.job_card.full_time
    We are actively looking to hire talented therapists in the Temecula area, who are passionate about patient care and committed to clinical excellence. Wanting to deliver high quality behavioral healt...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Client Relationship Consultant

    Client Relationship Consultant

    Banner Bank • Rancho Cucamonga, CA, United States
    serp_jobs.job_card.full_time
    More than 130 years ago, we started with core values that never go out of style : listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key rea...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Client Relationship Consultant 2 (Banker) - Lake Forest, CA (20hrs)CategoryBranch BankingJob Id2025-0025465LocationLake Forest, CA, United StatesPosting Start Date10 / 16 / 2025Anticipated Posting End Date10 / 28 / 2025Job TypePart time

    Client Relationship Consultant 2 (Banker) - Lake Forest, CA (20hrs)CategoryBranch BankingJob Id2025-0025465LocationLake Forest, CA, United StatesPosting Start Date10 / 16 / 2025Anticipated Posting End Date10 / 28 / 2025Job TypePart time

    US Bank • Foothill Ranch, CA, US
    serp_jobs.job_card.part_time
    Client Relationship Consultant.Bank, we're on a journey to do our best.Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we s...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Clinical Therapist 2-Out

    Clinical Therapist 2-Out

    Loma Linda University Health • Murrieta, CA, United States
    serp_jobs.job_card.full_time
    The Clinical Therapist (CT) 2-Outpatient demonstrates advanced clinical, problem solving and crisis intervention skills.Serves as a resource to other clinical therapists and the multi-disciplinary ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Licensed Marriage Family Therapist - (LMFT) - Hybrid Role - Fallbrook, CA

    Licensed Marriage Family Therapist - (LMFT) - Hybrid Role - Fallbrook, CA

    LifeStance Health • Fallbrook, CA, US
    serp_jobs.job_card.full_time
    We are actively looking to hire talented therapists in the Temecula area, who are passionate about patient care and committed to clinical excellence. Wanting to deliver high quality behavioral healt...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Employee Relations Consultant

    Employee Relations Consultant

    InsideHigherEd • Riverside, California, United States
    serp_jobs.job_card.full_time
    Reporting to the Director of Employee and Labor Relations, the Employee Relations Analyst is a technical leader who provides guidance to all levels within the organization, utilizing specialized em...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Licensed Marriage Family Therapist (LMFT) - Hybrid Role - Oceanside, CA

    Licensed Marriage Family Therapist (LMFT) - Hybrid Role - Oceanside, CA

    LifeStance Health • Oceanside, CA, US
    serp_jobs.job_card.full_time
    We are actively looking to hire talented therapists in the San Diego area, who are passionate about patient care and committed to clinical excellence. Wanting to deliver high quality behavioral heal...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Relationship Banker - Redlands Main Financial Center

    Relationship Banker - Redlands Main Financial Center

    Bank of America • Redlands, CA, US
    serp_jobs.job_card.full_time
    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clien...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Client Relationship Consultant 2 (Banker) - Lake Forest, CA (20hrs)

    Client Relationship Consultant 2 (Banker) - Lake Forest, CA (20hrs)

    U.S. Bancorp • Foothill Ranch, CA, US
    serp_jobs.job_card.full_time
    Client Relationship Consultant.Client Relationship Consultants build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Sr. Relationship Advisor

    Sr. Relationship Advisor

    Northern Trust • Newport Coast, CA, US
    serp_jobs.job_card.full_time
    Wealth Management Relationship Manager.Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Client Relationship Director

    Client Relationship Director

    CliftonLarsonAllen • Irvine, CA, US
    serp_jobs.job_card.temporary
    CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Licensed Marriage Family Therapist - (LMFT) - Hybrid Role - Perris, CA

    Licensed Marriage Family Therapist - (LMFT) - Hybrid Role - Perris, CA

    LifeStance Health • Perris, CA, US
    serp_jobs.job_card.full_time
    We are actively looking to hire talented therapists in the Temecula area, who are passionate about patient care and committed to clinical excellence. Wanting to deliver high quality behavioral healt...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Employee Relations Analyst

    Employee Relations Analyst

    InsideHigherEd • Riverside, California, United States
    serp_jobs.job_card.full_time
    Reporting to the Director of Employee and Labor Relations, the Employee Relations Representative is an experienced professional who knows how to apply theory and put it into practice with in-depth ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted