Manager of Case Management

At Accord, we believe in creating communities where all people feel included and empowered, regardless of the challenges they face. We are on a mission to help people live their greatest lives. We make it possible for people living with disabilities or mental health issues to achieve their personal or career goals and live life to the fullest. We'd like to think we have the best jobs in the world - keep reading to learn more about working here at Accord.

About the Role

The Manager of Case Management leads a high-performing team in delivering high-quality, person-centered case management services that align with organizational values and contractual obligations. This role is responsible for implementing leadership strategies through the Leadership, Management, and Accountability (LMA) model, enhancing employee retention, achieving productivity goals, and fostering strong relationships with internal teams and external partners. As a subject matter expert in case management, the Manager ensures compliance, drives continuous improvement, and supports the organization’s mission to empower individuals to live their greatest lives.

Job Location

St. Paul, MN - this role will include multiple days a week in our office. Additionally, you will spend time in the community as well as some time working from home.

Essential Responsibilities

Listen-Learn-Lead : Model the mission and values of Accord, helping people to live their greatest lives.

Implement Leadership, Management, and Accountability (LMA) practices to set a clear path for leaders, managers, and teams to achieve shared goals. LMA practices are the building blocks of effective organizations, helping companies align goals, track performance () , and create a culture where every team member understands their role and responsibilities () . LMA ensures that leaders inspire, managers organize, and teams stay accountable to drive business success.

Effectively execute and achieve productivity strategies, goals, and improvements. Set clear expectations, monitor performance, and ensure that individuals and teams follow through on productivity initiatives.

Implement and maintain strategies and efforts to retain employees. Take ownership of retention goals, monitoring key factors influencing retention and addressing challenges that may lead to turnover or disengagement.

Manage relationships with business partner, ensuring professional conduct and alignment with shared goals. Maintain transparent communication, fulfilling obligations and ensuring that partnerships contribute positively to both parties’ success.

As a subject matter expert (SME) in case management, ensure that services are delivered in a specialized, high-quality manner, in compliance with contractual obligations, and that they meet the needs of the people supported. Provide expert guidance and advanced expertise in case management services, serving as a trusted resource for employees and the team.

Apply the Entrepreneurial Operating System (EOS) and tools to align training initiatives with business objectives.

Manage a high performing team poised for growth; supervise approximately 15 employees.

Meet regularly with supervisees to ensure timely feedback, answer questions, and identify trends or issues such as training needs.

Shadow / observe employees at least twice annually to measure competency and provide clear feedback about communication and work approaches.

Ensure compliance with all contractual requirements, licensure regulations, and Agency policies.

Manage productivity of team members and ensure minimum productivity standards are consistently met.

Meet or exceed minimum billing standards.

Address any employee performance concerns with the Senior Director, Associate Director, and Human Capital and follow up as directed to provide coaching, feedback, and performance improvement plans, when needed.

Collaborate with the Continuous Improvement team to ensure excellence and quality services; monitor for accuracy, compliance, and rapid identification of flash audit discrepancies and ensure corrections are made in a timely manner.

Manage employees across multiple counties to coordinate operations, ensure compliance, and support cross-functional case management services.

Collaborate with the Continuous Improvement Team to provide training for new and current employees using approved training materials and approaches to ensure health, safety, and protection of the rights of persons supported.

Lead regular team meetings; cascade updates and other information as required.

Meet budgeted staffing needs; interview prospective candidates and make employment offers to applicants.

Manage program outreach; build relationships with community partners including case managers, prospective employers, and other stakeholders to grow the division.

Complete documentation of any billable services provided in the selected electronic health record / database system within 1 business day of providing services.

As a mandated reporter, respond and report all incidents that occur while providing services to protect the health and safety of and minimize risk of harm to the person(s) supported.

Be forward thinking; identify and propose opportunities to grow the program.

Serve as a representative of the agency to the people we support, our community partners and external constituents. Be a positive role model for other employees.

Demonstrate excellent written and oral communication skills / abilities.

Collaborate with the Senior Director and Associate Director to monitor program expenses and revenues; investigate issues and offer solutions to resolve financial problems.

Review and approve expenses for all direct reports.

Travel locally for work with limited overnight travel possible.

Perform other duties as required or assigned.

Requirements

BA / BS in Social Work, Psychology, Sociology, or a related field. If you hold a Social Work degree, we expect you to be licensed by the Minnesota Board of Social Work, as required. Master’s degree preferred.

Three (3) years of supervisory-level experience in a direct support services program and within the prospective or a closely related program required.

Must be highly organized and have essential computer skills.

Knowledge of various human service practices is necessary.

Benefits

Competitive wage ($60,000-$67,000) and benefit package with PTO, 9 paid holidays, health, dental, vision, and life insurance, NO COST short & long-term disability insurance, retirement savings plan options, employee wellness program, tuition assistance program, career advancement, mileage reimbursement for providing direct services, a positive, friendly work environment and much more.

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