Sales Support

Sales Support

Founded in 1901, Feeser's, Inc. is a family owned and operated full-line foodservice distributor located in Harrisburg, PA servicing the Mid-Atlantic region. Feeser's provides an expansive offering of dry, refrigerated, and frozen products to a diverse customer base comprised of restaurants, healthcare facilities, educational facilities, and other institutions.

Summary

The Sales Support role is responsible for assisting in the overall day-to-day operations of the sales team, managing assigned customer accounts including order entry, resolving customer service issues, identifying opportunities for sales growth and all facets of servicing accounts.

Essential Duties And Responsibilities

• Build strong customer relationships to understand their needs, tailor product offerings and remain responsive to changing customer goals, and align with Feeser's value and products
• Enter customer orders into ERP order management
• Inform customers of current promotions and events and recommend additional and complimentary products
• Supply positive, fast, and complete support resolutions to customers via various access channels such as telephone, voicemail, email, Microsoft Teams, and online chat.
• Know the product catalog, including customer specific proprietary products, in order to assist customers with product suggestions and alternatives
• Monitor orders before the cut-off time for next day delivery
• Manage each day towards exceeding team sales goals for customer orders, customer service resolutions and customer calls and provide regular updates to management on progress toward sales goals and key performance metrics
• Assist with customer specific pricing audits to ensure maximum profitability while maintaining customer specific pricing obligations, as defined in applicable contracts.
• Keep the appropriate accounts' order guides up to date with necessary changes or updates.
• Maintain customer specific contact lists in a centrally located shared document, accessible to all sales team members.
• Provide regular updates to management on progress toward sales goals and key performance metrics
• Work closely with the marketing and outside sales teams to support campaigns and follow up on marketing leads
• Share market insights and customer feedback with the team to improve strategies
• Adapt your communication approach by customer to best solve their challenges, staying up to date on industry knowledge to share your expertise as a trusted resource
• Assist in conducting cold call prospecting for new customers
• Use CRM tool to document client interactions and track progress and prepare analytics for review
• Assist in account set up for online order entry, providing training and support as necessary to facilitate a positive customer experience.
• Provide item maintenance team with relevant information to assist with Item Set-up or potential issues with key products for assigned customers

Skills Required

Qualifications & Experience

Physical Requirements

Feeser's Food Distributors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All employment decisions are based on qualifications, merit, and business needs.