Store Floor Lead, FT (Sur La Table)

Job Description

Job Description

With over 50 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.

Position Overview

As a Store Floor Lead, FT at Sur La Table, you play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary experience.  In this leadership role, the Store Floor Lead, FT supports the General Manager (GM) or Store Manager (SM) in achieving sales and operational goals.  As a key driver of in-store performance, Store Floor Lead, FT serves as the Manager on Duty (MOD), ensuring smooth daily operations and always delivering a #bestincenter customer experience, a company-wide standard for excellence in service.

Key Responsibilities

Leadership & Team Development

• Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).
• Provides in-the-moment coaching and feedback to elevate performance and team engagement.  Communicate performance issues directly to the General Manager / Store Manager.
• Support onboarding, training, and development of new associates.

Customer Experience & Brand Representation

Sales & Business Performance

Operations & Compliance

Physical Requirements

Qualifications & Experience

Please note : AI tools are used in the screening and assessment of applicants for this position

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

Washington state applicants only : If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to  WACandidates@cscshared.com.

It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact  hrbenefits@cscshared.com.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.