Customer Solutions Spec - Decatur

Customer Solutions Spec - Decatur

Do you like being able to provide answers to inquiries by clarifying desired information; researching, locating, and providing information? We're looking for you! Come be a part of something worthwhile. When you work with Goodwill of North Georgia you'll not only deliver but RECEIVE valuable training that will make you better at what you do. We also offer excellent benefits and the opportunity to be part of a high performing team.

What we're looking for :

Requirements :

• A high school diploma or GED
• Four (4) years of experience in an out-bound contact center : experience in a high volume customer service environment can be substituted.
• Must have strong interpersonal, organizational, and communication skills and be able to remain professional and courteous when dealing with sensitive issues and stressful circumstances.
• Strong ability to exercise sound judgment and maintain positive working relationships with a wide variety of organizations and individuals.
• Proficient in Microsoft Office products
• Possess excellent organizational, communication as well as interpersonal skills.
• Bilingual

Working Environment Conditions / Requirements :

What you'll be doing :

As a Customer Solution Specialist, you will respond to incoming and outgoing calls received to the Contact Center; responds with information, assistance, or transfers the call to appropriate person or department; records information regarding calls and placement calls, into a database. Processes and follows the current employment outcomes selling strategy in support of the mission or Goodwill of North Georgia and Career Services. Facilitates leadership-related training, new hire orientations, and additional training as requested

Does this sound like a place for you? If so, please apply today. Our process takes about 15 minutes to complete. Once you do, our recruiting team will reach out to you within a few days. Thank you for your time and your interest in Goodwill of North Georgia.

Goodwill of North Georgia is an Equal Opportunity Employer. It is the policy of Goodwill to consider applicants based solely on qualifications and merit; without regard to race, color, religion, national origin, sex, age, sexual orientation, disability, or protected veteran status.