Program Manager, Client Services

Job Description

Job Description

Job Summary and Characteristics :

The Program Manager, Client Services (PM) is a caring and empathetic leader who takes pride in delivering best-in-class services to staff and clients, motivating a team to achieve ambitious goals, and thrives in being a part of a growing organization. As part of the management team, the PM models and supports staff in delivering high-quality employment services.

The PM is responsible for managing part of the day-to-day operations and building, leading, managing, mentoring and coaching other team members; establishing best practices; and managing and delivering complex programs, including oversight of the Day Habilitation program. The ideal candidate will demonstrate a sense of urgency, commitment to quality, and a high level of emotional and professional intelligence and personal and team accountability for all deliverables, communications, and overall performance.

Duties and responsibilities to include, but not limited to :

Train, Mentor & Manage Staff to Deliver Exceptional Services

• Manage a team consisting of Employment Specialists, who function as our clients’ primary case manager.
• Support staff in focusing on programming metrics and outcomes and support site in reaching goals.
• Actively utilize various program reports and tools to help staff manage caseloads.
• Track and monitor program data. Analyze trends of client service delivery use.
• Meet with staff regularly to discuss data, provide training, support, engagement and professional development.
• Provide support and guidance on how to address difficult client situations, frequently delivering direct services to clients at times during moments of escalation.
• Oversight and management of the CalOptima Day Habilitation program.

Foster Strong Client, Colleague, and Partner Relationships

Develop and Oversee Achievement of Programmatic Objectives & Strategic Initiatives

General Duties

Job Skills & Qualifications :

Physical Requirements :

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must occasionally lift and / or move up to 25 pounds.

This is an exciting position in a fast-paced organization. We offer a highly competitive benefits package that includes Medical, Dental, Vision, Life, Short and Long Term Disability, Flexible Spending Accounts, paid time off, paid holidays, and more.

Chrysalis encourages employment applications from people who are representative of the culturally and ethnically diverse communities Chrysalis serves. Chrysalis is an Equal Opportunity Employer.

No phone calls or drop-ins regarding this position please. Applications without a cover letter will not be considered.

Fair Chance Hiring Statement

Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and / or justice-involved; people who have experienced housing insecurity and / or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ+ community.