A company is looking for a Customer Service Representative for a remote temporary position.
Key Responsibilities
Handling inbound provider calls related to claims, benefits, and general inquiries
Documenting call details accurately and efficiently
Meeting performance metrics, including Average Handle Time (AHT) and quality standards
Required Qualifications
Experience in healthcare customer service, preferably in a provider-facing role
Familiarity with claims processing, benefits, and eligibility
Ability to navigate multiple systems and document efficiently
High level of empathy, patience, and professionalism
Customer Service Rep • Omaha, Nebraska, United States