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Field Customer Service Representative

Field Customer Service Representative

TEKsystemsHendersonville, NC, US
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Job Description

Job Description

🚨 IMMEDIATE OPENINGS – Field Customer Service Representative

Be the Face of Recovery. Help Families Rebuild After Hurricane Helene.

We’re urgently hiring Door-to-Door Outreach Specialists to support families in Western North Carolina counties impacted by Hurricane Helene. This is a mission-driven role —not sales. You’ll be the first point of contact for residents seeking FEMA disaster relief, helping guide them toward the resources they need to recover and rebuild.

đź“Ť Counties Needing Support

  • Watauga
  • Mitchell
  • Henderson
  • McDowell
  • Yancey
  • Haywood
  • Rutherford

💼 What You’ll Do

  • Walk assigned neighborhoods and engage residents directly.
  • Share vital information about FEMA disaster relief programs.
  • Collect contact details and assess interest in follow-up support.
  • Build trust through respectful, empathetic conversations.
  • Log visits and share resources using mobile tools.
  • Distribute flyers and educational materials.
  • Refer complex cases to specialized staff.
  • Submit daily progress reports.

    • 🧠 What We’re Looking For

    We need reliable, customer-facing individuals who :

  • Have great personalities and a genuine desire to help others.
  • Are comfortable engaging with the public in a respectful and professional manner.
  • Possess working, dependable vehicles and are willing to travel.
  • Communicate clearly and confidently.
  • Are familiar with Western NC neighborhoods (preferred).
  • Can use basic tech tools (smartphone apps, GPS, data entry).
  • Are able to walk and work outdoors in various conditions.

    • 🌟 Bonus Skills

  • Bilingual (English / Spanish) is a big plus.
  • Volunteer or outreach experience.

    • âś… Why You’ll Love This Role

  • Travel & lodging covered for training.
  • Supportive team environment with daily check-ins.
  • Consistent 40-hour work week :
  • Choose either Monday–Friday or Tuesday–Saturday , 8 AM to 5 PM.
  • Make a real impact in disaster recovery efforts.
  • Potential for extension beyond January 1 for top performers.

    • 🌍 Work Environment

    This is an outdoor, field-based role requiring travel across neighborhoods in the counties listed above. Professional attire is required—you’ll be representing a trusted relief effort and engaging directly with the community.

    Pay and Benefits

    The pay range for this position is $23.00 - $23.00 / hr.

    Eligibility requirements apply to some benefits and may depend on your job

    classification and length of employment. Benefits are subject to change and may be

    subject to specific elections, plan, or program terms. If eligible, the benefits

    available for this temporary role may include the following :

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off / Leave (PTO, Vacation or Sick Leave)

    • Workplace Type

    This is a fully onsite position in Hendersonville,NC.

    Application Deadline

    This position is anticipated to close on Oct 8, 2025.

    h4>

    About TEKsystems :

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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    Field Service Representative • Hendersonville, NC, US