Practice Consultant

Overview

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We are looking for a Practice Liaison to join our growing team. A key role in our market operations team, the Practice Liaison will be accountable for ensuring that participating practices can continually access, and have a clear understanding of how to utilize, Diverge Health's technology and care solutions. We are looking for someone who has excellent communication skills, and the ability to communicate with providers, payers, and non-clinical care teams.

At Diverge Health we are passionate about improving health access and outcomes for those most in need. We partner with primary care providers to improve the engagement and management of their Medicaid patients, offering independent practices with specialized resources and clinical programs to close gaps in care. Our teams work to address medical, social and behavioral patient needs, lowering healthcare costs and improving patient lives. Guided by our core values of humility, continuous learning and feeling the weight, our team is on a mission to strengthen communities from within, unlocking people\'s ability to live their healthiest lives.

Responsibilities

• Serve as the primary point of contact between Diverge Health and partnered practices.
• Partner with cross-functional teams (e.g., Network Development and Local Care) to establish relationships and maintain regular communication between practices and the Care Team regarding patient care plans.
• Support practices with ongoing workflow development, monitoring, and implementation related to operational initiatives to improve practice performance in panel management, quality (gap closure, pre-visit planning, post-visit documentation), risk adjustment (where applicable), and high-risk patient engagement.
• Deliver and facilitate regular training on value-based care and related topics.
• Collaborate with practice leadership to develop initiatives that drive value-based transformation and improve quality, efficiency, and overall performance.
• Facilitate access to Diverge Health resources, including Medical Directors, Care Team members, and technology solutions.
• Maintain regular communication between practices and the Care Team regarding patient care plans.
• Coordinate quarterly Joint Operating Committee (JOC) meetings with the Market Medical Director to review incentive performance, quality scorecards, and care team engagement, and to improve practice performance in quality, documentation, and patient engagement.
• Assist practices with navigating EMRs, Diverge's Provider Portal, and other technology platforms; resolve operational or data-related issues as a resource.
• Maintain accurate and up-to-date practice profiles in Diverge Health's CRM, including provider rosters, contact information, tiering, communications plans, and engagement cadence (e.g., JOC frequency).
• Meet defined practice engagement and performance goals, balancing external practice interactions with internal meetings, travel, and administrative responsibilities.

Qualifications

Physical Requirements

Preferred Qualifications

Personal Characteristics

This is a full-time, exempt, salaried position. Commensurate with candidate experience; the expected base salary range for this role is $90,000 - $105,000.

Our Investors

Diverge Health is funded by GV and incubated by Triple Aim Partners, which since 2019 has partnered with entrepreneurs to co-found and launch eight companies focused on improving the quality, experience and total cost of healthcare. Our diverse team is encouraged to share unique backgrounds and how they contribute to our mission.

Special Considerations

Diverge Health is dedicated to Diversity, Equity and Inclusion and Equal Employment Opportunities for all employees and applicants. We do not discriminate on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, reproductive health decisions, family responsibilities or any other characteristic protected by law. Hiring decisions are based on merit, competence, performance, and business needs.

Job Details

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