CalAIM Case Management Supervisor

Job Description

Job Description

Salary : $43.75 / hr

CalAIM Case Management Supervisor

Santa Cruz, California

About the Organization

Stepping Up Santa Cruz is a non-profit organization dedicated to supporting individuals with complex needsincluding mental health,substance use,developmental disabilities, medical vulnerability, and homelessness.We go beyond simply providing services; weempower individualsto reach their full potential by offeringhigh-quality, individualized advocacy.We firmly believe in tailoring our support to each person's unique needs and circumstances.Our passionate team builds a rapport toconnect individuals with essential resources which they self-identify,ensuring they have everything they need to thrive. We believe the staffs loyalty is earned through giving them the tools to be successful and fulfilled and to reward their hard work through great pay and benefits.

About the Position

You'll play a pivotal role as a CalAIM Case Management Supervisor, leading a team providing comprehensive care coordination and supportto clients enrolled in CalAIMs ECM (Enhanced Care Management) and CS (Community Supports) programs.This dynamic role demands initiative,dedication,and agenuine desire to make a positive impact on people's lives.Prepare to work in a diverse environment,combining the satisfaction of fostering the growth of your team, with the direct engagement of community outreach.

Responsibilities

• Supervise and mentor a team of care managers. Provide constructive feedback and celebrate success.
• As part of the management team of a new and vibrant nonprofit, assist in the development and planning of processes for the four goals of taking care of clients, taking care of staff, financial sustainability, and high integrity / professional service delivery.
• Receive, assess, and incorporate feedback to personally and professionally grow.
• Contributes to apositive and collaborative team environment,both in the office and during outreach activities,fostering inclusivity and respect for diverse experiences.
• Attend mandatory trainings on-site, online, and off-site at partner agencies for professional development to provide the highest level of service.
• Manage a small caseload to ensure understanding of processes and see areas for improvement.
• Train staff, model, evaluate, and give feedback on case management responsibilities including case planning, program referrals, and daily case notes to meet required standards and best serve clients.
• Conductin-depth needs assessmentsand developpersonalized care plansin collaboration with clients,ensuring Strengths-Based alignment with Trauma-Informed Care (TIC) principles and Harm Reduction philosophy.
• Coordinate care with various providers (doctors,therapists,social workers) through in-person consultations and remote communication,prioritizing culturally competent and client-centered approaches.
• Conduct home visitsto build rapport with clients,assess their living environment,and provide direct support to ensure safety and stability.
• Engage in community outreach,connecting with individuals in need through street outreach, program visits,and community events, utilizing the program outreach van and shower trailer.
• Advocate for client needs,ensuring they receiveappropriate, individualized, and trauma-informed care regardless of location or service they are receiving.
• Monitor client progress andadapt care plans as needed based on client interactions, feedback, and observations,in alignment with best practices for case management and eligibility for billing.
• Document all client interactions and services accurately and daily,ensuringauthorizations, case notes, case plans, and assessments meet required standards for billing and quality service delivery.
• Using rapport, respect, and clear expectations and boundaries, de-escalate potentially volatile situationsusing effective communication techniques and understanding the impact of trauma and past experiences.
• Drive and manage van and shower trailer when doing outreach with other staff.
• Other duties as assigned.

Minimum Qualifications

Desired Skills

Compensation and Benefits

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, creed, ancestry, color, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, weight, height or other physical characteristics, marital status, veteran status, disability status, genetic information, or any other protected characteristics.

Additional Information

Stepping Up Santa Cruz will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act . You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Stepping Up Santa Cruz is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.