Siouxland District Health Clinic Intake Clerk I (BILINGUAL)

Job Title : Public Health Program Assistant

Woodbury County offers a competitive salary of $39,769.60 annually for this position in Sioux City, IA.

The role involves promoting and providing a welcoming atmosphere to clients and members of the community seeking assistance and services from Siouxland District Health Department. Duties include answering phones, providing direction and assistance to clients in multiple public health programs, scheduling client appointments, collecting fees, verifying insurance status, enrolling and screening clients, collecting data and maintaining client records, monitoring and ordering supplies. Receive cash receipts and balance daily receipts following established Administrative Services Division cash handling procedures. Under limited supervision performs general clerical work which follows well-established procedures.

Essential duties include promoting and providing a welcoming atmosphere in all aspects of work, maintaining working knowledge of basic office skills to include telephone etiquette, written communication, message taking and information sharing, identifying client / public needs, information and questions to staff, conveying information in a culturally appropriate manner, translating documents between English and Spanish, as directed, and identifying and resolving conflicts related to the meanings of words, concepts, practices or behaviors.

Additional duties include scheduling client appointments and respective services, entering program specific data into designated databases or documents, maintaining client records and documents, completing light accounting duties that may include cash handling, maintaining routine records of financial, statistical or accounting information, preparing standard reports from such records, checking records and papers for clerical and mathematical accuracy, completeness and compliance with standards and procedures, assisting in preparation of records and reports, following established work procedures, providing basic information about community services and resources for clients, and keeping workspace tidy.

Agency duties and responsibilities include assisting with the quality improvement process within the agency, ensuring compliance with Health Insurance Portability and Accountability Act of 1996 (HIPAA) covering the security and privacy of confidential client data, ensuring participant records and communication with participants, co-workers and other health professionals are in accordance with Confidentiality Policy, attending and participating in work-related meetings, conferences / seminars and committees, assisting in agency / division planning and response to disaster situations and emergency situations or events in conjunction with agency emergency plan, providing customer service that is courteous and responsive, demonstrating professional oral, phone and written communication skills, modeling professional behavior to peers and participants, and performing other duties as assigned.

Required qualifications include proficient bilingual skills (Spanish and English) both oral and written required, ability to translate from one language to another in a culturally appropriate manner; including colloquialisms and slang expressions as well as other expressions that may not translate literally, ability to listen attentively and accurately translate information being conveyed from one person to another or from one person to a group, ability to apply and follow established agency procedures, policies, and guidelines, ability to schedule client visits and respective services related to specific program guidelines, ability to review and verify client insurance for respective services related to specific program guidelines, proficient knowledge of business English, spelling, punctuation, grammar, arithmetic and other English language skills, ability to exercise judgment based on knowledge gained through experience. All decisions will be made in accordance with established precedent or departmental policy, ability to learn quickly, have a proactive attitude and anticipate needs, and ability to work in a variety of settings.

Education, experience and special requirements include a high school diploma or GED, experience performing general office work in a health or human service professional setting. Minimum one year of experience preferred, successful completion of typing test, ability to communicate orally and in writing both in English and Spanish, CPR Certification required or be willing to attend training, and valid driver's license, reliable transportation and ability to obtain car insurance at agency-specified liability level.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks. A completed County Application form and resume are required. Deadline for applications shall be : 4 : 30 p.m., September 10, 2025 or until position filled. Woodbury County and Siouxland District Health Department are Equal Opportunity Employers. In compliance with the Americans with Disabilities Act, the County and Siouxland District Health Department will consider reasonable accommodations for qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the Employer.