Field Service Technology Delivery Lead Manager

Accenture Song Field Service Capability Technology Delivery Lead

We are Accenture Songa new breed of agency that's all about the Experience. For us, customer experience is not an add-on; it's foundational to who we are and how we empower our clients. As the world's largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people's lives better, more productive, and more meaningful.

We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance.

Job Description

We are looking for a highly effective field service capability technology delivery lead to join our Song team. An individual filling this role will be responsible for the overall success of field service technology focused service experience programs, focusing on the client relationship, financials, project delivery, resourcing, and overall program health. Ideal candidates will have a consulting background and will have experience managing programs that combine strategy, field service experience design, and technology architecture & delivery disciplines.

The Work

The role includes :

• Working in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale service solutions crossing customer channels and service center backoffice service solutions.
• Developing strong working relationships with the senior management team and identifying follow-on project opportunities.
• Planning and estimating delivery work with an agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification, and mitigation planning.
• Managing day-to-day on-shore and off-shore project teams during the project lifecycle.
• Managing the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories.
• Managing experience-led teams in developing strategic vision and creative UI / UX design.
• Managing and contributing to the development of the platform migration and global roll out strategy and execution.
• Interacting with client stakeholders for business justification, funding, scope, and timeline.
• Contributing to the ongoing development of solution / program offering approaches, methodologies, techniques, business development tools, and growing our resources.

Travel

As required for client support.

Location

Primary residency within 90 minutes of an approved Accenture office.

Basic Qualifications

The role requires :

Bonus Points

The role also appreciates :

Compensation

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. We accept applications on an ongoing basis and there is no fixed deadline to apply. Information on benefits is here.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.