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Pharmacy Technician - Triage

Tarrytown Expocare LLCAustin, TX, US

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Job Description

Description :

As a Triage Technician, you will be licensed as a pharmacy technician who will use their customer service skills to manage incoming phone calls to de-escalate and troubleshoot issues for customers.

Great New Remote Career Opportunity in Long-Term Care Pharmacy!

Now Hiring – Pharmacy Technician for our Triage Team

Hours : Monday-Friday between 7am-6pm (8-hour shifts)

Location : Fully Remote

Tarrytown Expocare Pharmacy – We are a long-term care pharmacy that provides specialized care for individuals with intellectual and developmental disabilities throughout the United States. We have been providing long-term care pharmacy services since 2007, but we originated as part of our independent retail pharmacy, Tarrytown Pharmacy, which has been serving the local community since 1941. Through our dedication to provide excellence to our customers, we have grown from a small independent pharmacy to a multi-state long-term care pharmacy solution.

We are proud to offer :

Competitive compensation
Comprehensive healthcare benefits
401(k) retirement plan with company matching
Paid time off
Paid Holidays
A closed-door pharmacy work environment
Opportunities to advance and grow your career
And More!

Duties and Responsibilities :

Build and maintain relationships with nurses, physicians, and caregivers

Manage incoming phone calls and emails

De-escalate and troubleshoot issues for customers

Update consumer profiles and medication administration records

Process prescription refills

Submit electronic insurance claims and work rejections

Work with prescribers to clarify prescriptions and obtain refill approvals

Requirements :

Required Skills / Abilities :

Minimum one year experience in a retail or long-term care pharmacy; 3+ years preferred

Must have a current TX State Board of Pharmacy Technician License within first 30 days of employment

Ability to handle a large number of inbound calls

Excellent verbal and written communication skills

Ability to multitask and prioritize responsibilities

Positive personality who easily builds rapport through the phone / email

Ability to function well in a high-paced and at times stressful environment

Proficient with Microsoft Office Suite or related software

Experience with FrameworkLTC and DocuTrack preferred, but not required

Understands basic pharmacy language to interpret prescriptions

Can perform pharmacy calculations

Physical Requirements :

Must be able to withstand long hours of computer screen time and phone conversations

Tarrytown is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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