Experience Planning Agent

Job Details

Job Location

Charleston, SC

Position Type

Full Time

Education Level

High School

Salary Range

$18.00 - $20.00 Hourly

Travel Percentage

None (Designated in-person / on location)

Job Category

Customer Service

Description

Celebrate Life, the Southworth Way

The Company : Welcome to Southworth. We own and operate a growing portfolio of premier private communities, each offering inspired environments and locations. Our dedication to hospitality and endless activities for the entire family ensures our members experience a world at play like never before.

With a solid reputation for stability, integrity, and innovation, Southworth's clubs and communities provide exceptional locations where our members can truly live life at ease . Our dedicated team members play a crucial role in elevating the experience for our members, residents, guests, and fellow team members. We encourage all our team members to be and belong by providing a wide array of benefits, engagement programs, unique perks, discounts, and, of course, a lot of fun!

The Benefits : We are proud of our "family company" roots and understand everyone has a unique set of needs : we want to support you as best we can so you can live your best life with us. We offer a comprehensive benefits package that includes competitive options for medical, physical, and mental health and wellness, life insurance, 401k matching, paid time off, and more.

Grow with us! The sky is the limit for talented, driven individuals. With our ever-expanding portfolio, we offer opportunities to learn, grow, and thrive. We look forward to growing together.

Be YOU with us! At Southworth, we are working to redefine the country club. We seek talent from a diverse range of backgrounds, experiences, and cultures to ensure an innovative edge. Here, diversity is adriverof our success.

The Opportunity : The Experience Planning Agent is a key liaison and curator of personalized stays for Members, Guests, and Sales Prospects. This role serves as the central hub for all bookings and itinerary planning, ensuring seamless coordination, high-touch service, and tailored experiences that reflect the club's luxury standards. Working cross-functionally with Sales, Homeowner Services, and Hospitality teams, the Experience Planning Agent oversees every step of the guest journey-from initial inquiry through post-departure follow-up-supporting real estate and membership goals while reinforcing the club's brand promise.

Duties and Functions

Bookings & Itinerary Planning

• Coordinate the management of booking inquiries and bookings, regardless of entry point or guest type.
• Collaborate with the on-site Homeowner Ambassador to secure accommodations within the Rental Pool Agreement framework.
• Manage the full booking lifecycle, from inquiry and confirmation to itinerary execution and departure coordination.

Pre-Arrival Concierge Services

Direct team efforts in crafting bespoke itineraries, including :

Sales Partnership & Prospect Journey

Handoff & Collaboration with On-Site Teams

Standards & Systems

Qualification Standards

The Experience Planning Agent plays a vital role in shaping memorable and meaningful stays for every individual who visits the club. By combining personalized service with operational excellence, this position reinforces our brand values and supports growth in real estate and membership. We are looking for a service-minded professional who thrives in a fast-paced, luxury-driven environment and is passionate about exceeding expectations at every turn.

Apply today to start your new career, the Southworth Way

Note : This job description is intended to convey information essential to understanding the scope of this position. It is not an exhaustive list of responsibilities, and additional tasks may be assigned based on operational needs.