About the Role
A confidential organization is seeking a Support engineer to deliver high-touch technical support to senior business leaders and ensure seamless technology experiences across office, remote, and travel environments. This role is the visible face of IT, providing expert troubleshooting, proactive solutions, and personalized service to high-profile users.
Responsibilities
Executive Support
- Provide 24 / 7 personalized support to senior executives and stakeholders
- Tailor solutions to individual preferences and handle urgent requests
- Lead executive-focused tech initiatives and manage communications around changes
- Travel to offices, residences, and client sites as needed
Desktop & Mobile Support
Troubleshoot issues across Windows, MacOS, and mobile platformsSupport iPhones, iPads, and MDM policiesEnsure smooth integration of multiple technologiesApplication Support
Assist with Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams)Resolve application-related issues and collaborate with IT teamsAudio Visual Support
Set up and maintain AV systems and video collaboration tools (Zoom, Slack, Teams, Webex)Support hybrid meetings, webinars, and presentationsRemote & On-Site Support
Provide remote assistance for users working from home or travelingOffer on-site support for critical issues and hardware deploymentsSecurity & Compliance
Educate users on security best practicesEnsure compliance with internal policies and data protection standardsDocumentation & Training
Maintain records of support activities and system configurationsCreate guides and conduct training sessionsCollaboration & Continuous Improvement
Work with internal IT teams and external vendorsStay current on emerging technologies and suggest process improvementsQualifications
Bachelor’s degree in IT or related field (preferred)10 + years of experience in technical or desktop supportExpertise in Windows, Microsoft 365, and MacOSFamiliarity with JAMF, Intune, Azure, AWS / AVDExperience with Zoom, Slack, Teams, and AV systemsBonus : Knowledge of Terraform, GitHub, Azure DevOps, CI / CD pipelinesCertifications such as CompTIA A+, Microsoft Modern Desktop Administrator, or ACSP are a plusSkills
Strong problem-solving and critical thinkingExcellent communication and interpersonal skillsAbility to work independently and prioritize tasksCustomer-focused mindset with a passion for serviceBroad knowledge of IT solutions and servicesThis position is based near Indianapolis Indiana, and requires the employee to be physically present at the workplace five days per week, with travel to other office and residential locations as necessary.
