Patient Experience Representative

A company is looking for a Patient Experience Representative.

Key Responsibilities

Serve as the first point of contact for patients and providers, handling 30-40 calls per day and managing other communication channels

Educate customers on their health plans and digital tools, ensuring accurate and timely resolutions to inquiries

Document interactions thoroughly and maintain a high level of professionalism while safeguarding privacy and confidentiality

Required Qualifications

At least 2 years of experience in a healthcare contact center

3+ years of overall customer service experience

Associate or Bachelor's degree or recent work toward a degree is preferred

Experience working across multiple customer service channels such as calls, chat, text, and email

Tech-savvy with the ability to learn and adapt quickly to various systems