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Intake Coordinator

Intake Coordinator

P4PNew York, NY, US
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Job Description

Job Description

Job description

Join our rapidly growing home care company where growth and innovation are at the heart of everything we do. As a key member of our dynamic team, you'll be instrumental in our mission to deliver top-notch self-care solutions while experiencing unparalleled opportunities for professional development and advancement.

This job will be based in Brooklyn, NY.

Intake Coordinator must be fluent in both English and Spanish.

Responsibilities :

  • Creating and managing patient profiles in our CRM.
  • Collecting all necessary documents to complete referral process and updating CRM on status.
  • Determining if the agency can safely service patient and referring proper long term or short-term care agency based on current insurance information.
  • Ensure insurance information is accurate, verified and entered into CRM.
  • Educating patients on alternate insurance plans as needed to obtain long term home care services.
  • Ensure Intake Status is updated on a weekly basis.
  • Responding to all potential new cases in a timely manner.
  • Enter data for all new cases into appropriate places.
  • Updating HHA exchange when authorizations from payors change and notify team.
  • Act as liaison between patient and long term or short-term care program.
  • Communicate with referral sources regarding staffing availability.
  • All other duties assigned by supervisor.
  • Complies with HIPAA code of conduct and regulations.

Requirements :

  • Excellent communication abilities, including speaking, writing and active listening.
  • English speaking.
  • Fluent in Spanish required.
  • Great customer service skills, including a personable and positive attitude.
  • High typing speed and accuracy.
  • Good computer skills, including basic troubleshooting and using word processing, spreadsheet, presentation and email software applications.
  • Problem-solving, critical thinking and decision-making abilities.
  • Ability to work independently with little-to-no supervision.
  • Keen attention to detail.
  • Team attitude.

    • Job Type : Full-time

    Pay : $23.00 per hour

    Language :

  • English (Required)
  • Spanish (Required)

    • Job Type : Full-time

    Pay : Up to $23.00 per hour

    Schedule :

  • Monday to Friday

    • Experience :

  • Home care : 2 years (Required)
  • Customer service : 2 years (Required)
  • Intake Coordinator : 2 years (Required)

    • Ability to Commute :

    Brooklyn, NY (Required)

    Work Location : In person

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