Lead Implementation Consultant

Overview

Lead Implementation Consultant is a post-sales position that focuses on individual clients and implementing Edifecs / Cotiviti solutions purchased by that client. Consultant will generally be involved in installing, configuring, and overseeing the implementation of Edifecs / Cotiviti products at client sites. This includes installation of products on Edifecs / Cotiviti or client hardware; configuration and development of programs, tasks, and guidelines, to fully implement an Edifecs / Cotiviti solution based upon a client's specific needs. The Implementation Consultant will be the primary Client Services technical resource and will interface with theclient'stechnical resources. Duties can range from delivering product training to new client-specific requirements, development, and deployment. The role involves client coordination and communication as well as a high technical understanding of Edifecs / Cotiviti solutions as well as the transactions that flow through this position.

Responsibilities

• Coordinate and communicate with the client post-sale to develop an implementation plan for implementing and configuring a purchased Edifecs / Cotiviti solution based on a client's individual needs.
• Collaborate with the Edifecs / Cotiviti Implementation Architect / Technical Project Manager to formulate the architecture, implementation strategy / schedule, and operational plan.
• Install, upgrade, and configure Edifecs / Cotiviti products at the client site.
• Integrate Edifecs / Cotiviti products with other software assets / processes at the customer site.
• Coordinate with other Client Services, Product, and Development team members to meet development and configuration milestones, being able to develop guidelines, programs, tasks, reports, etc. to meet the client's requirements.
• Provide post-implementation support during the transition from implementation to maintenance.
• Provide software and client-specific training, and develop training documentation based on present standards and client needs.
• Mentor and train internal teams upon Edifecs / Cotiviti products and customer custom components
• Work with customers as an SME upon purchased Edifecs / Cotiviti products and solutions
• Strong written and verbal presentation skills are required. Must be comfortable interacting with clients' technical teams.
• Must be able to manage or participate in the testing and release cycle tasks for deployment of Edifecs / Cotiviti products and services at client sites.
• Must be able to create detailed user and operational documentation to support the deployment of products and services at client sites.
• Must be comfortable delivering technical training at customer sites as part of the customer\'s software release and deployment cycle.
• Excellent communication, presentation, and interpersonal skills.

Qualifications

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