Sr. Director of Cloud & Infrastructure

Job Description

Job Description

Sr. Director of Cloud & Infrastructure

Reports To : VP, Service Desk                                Department : Cloud / Infra

Location : Remote                                                  Exemption Status : Exempt

PURPOSE :

The Sr. Director of Cloud & Infrastructure is a senior leadership role responsible for shaping, executing, and overseeing the strategic direction, operational excellence, and technological advancement of Ascend’s Cloud, Infrastructure, and Network Operations teams. This role combines strategic vision with hands-on leadership, ensuring high-performing teams deliver exceptional services to internal and external stakeholders.

The Sr. Director will oversee engineering, network operations, server / cloud, and related technology functions, managing leaders and teams to ensure system reliability, scalability, and innovation. This position serves as a senior escalation point for complex issues, drives continuous improvement initiatives, and champions best practices in change, demand, and knowledge management.

RESPONSIBILITIES :

Leadership & Strategy

• Serve as a senior member of the Cloud / Infra Leadership Team, contributing to long-term vision, annual goals, and quarterly deliverables.
• Lead and mentor leaders of the Engineering teams.
• Provide strategic insight into emerging technologies, market trends, and process innovations to improve service delivery and operational efficiency.
• Define and drive key performance indicators (KPIs) and service-level agreements (SLAs) for infrastructure operations.
• Partner with executive leadership to align infrastructure and cloud strategies with business objectives.

Operational Oversight

Service Delivery & Client Engagement

Team Development & Performance Management

MINIMUM SKILLS, EDUCATION AND EXPERIENCE

At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.

CORE VALUES

We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values :

PHYSICAL DEMANDS :

Must be able to sit, stand, and bend for the duration of shift. The position is mainly sitting, with occasional lifting up to 50 lbs, such as laptop, server equipment, and, driving to the work site to meet with client(s).

Salary Expectations : $170,000

The salary for this position is commensurate with experience, skills, and qualifications. The range is intended to reflect our commitment to attracting top talent, and the final offer will be based on factors including, but not limited to, the candidate's previous experience, expertise in the field, relevant certifications, and the specific requirements of the role. In addition, internal equity, market trends, and geographic location may also influence the final salary.

Along with a competitive salary, we offer a comprehensive benefits package, including health, dental, and vision insurance, retirement savings options, flexible time off (FTO), and professional development opportunities. We are open to discussing compensation and benefits further during the interview process to ensure alignment with the candidate’s expectations and experience.

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