Talent.com
Lead AI Content Strategy Consultant - Human Resources

Lead AI Content Strategy Consultant - Human Resources

Wells FargoWest Des Moines, IA, United States
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

About this role :

Wells Fargo is seeking a Lead Artificial Intelligence (AI) Content Strategy Consultant within the Human Resources (HR) team that will shape and execute our AI-driven content vision within the HR Service Delivery ecosystem. This role will be instrumental in transforming how employees access information and resolve issues through ServiceNow's Knowledge Management and Virtual Agent platforms. You'll lead efforts to design content that is intuitive, scalable, and optimized for AI consumption driving self-service, enhancing user experience, and reducing support case volume.

In this role, you will :

AI-Driven Content Strategy : Develop and lead the content and virtual agent strategy ensuring alignment with AI capabilities such as Natural Language Understanding (NLU), GenAI, and conversational catalog design.

Content Governance & Lifecycle Management : Enhance the governance frameworks for content creation, version control, ethical AI use, and continuous improvement.

Cross-Functional Collaboration : Partner with Product, Engineering, Data Science, and HR teams to integrate AI content into workflows and ensure seamless user experiences across channels.

Content Optimization & Publishing : Define standards and processes for reviewing, tagging, and publishing AI-ready content that supports multi-turn conversations and personalized interactions.

Performance Monitoring & Insights : Partner on delivery of key performance indicators (KPIs) such as case deflection rates, virtual agent accuracy, content engagement, and update velocity. Use analytics to inform strategy and improve outcomes.

Required Qualifications :

  • 6+ years of Human Resources operations experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education

Desired Qualifications :

6+ years in content strategy , information architecture, or digital experience design-preferably within enterprise platforms like ServiceNow, Workday, or similar.

Technical Acumen : Familiarity with conversational AI design, prompt engineering, NLP principles, and AI content optimization techniques.

Platform Expertise : Hands-on experience with ServiceNow Knowledge Management and Virtual Agent, including conversation design and content structuring.

Leadership & Influence : Proven ability to lead cross-functional initiatives, influence stakeholders, and drive strategic outcomes in a matrixed environment.

Analytical & Creative Thinking : Strong skills in data analysis, user behavior insights, and storytelling to create engaging, AI-compatible content.

Experience with Metadata

Strong analytical skills, preferably using Power BI

Lean or Six Sigma certification preferred

Job Expectations :

Ability to travel up 5% of the time

Position Location Options :

Charlotte, North Carolina (NC) - 1525 West WT Harris Blvd. (CIC)

Charlotte, North Carolina (NC) - 401 S. Tryon Street

Charlotte, North Carolina (NC) - 11625 N. Community House Road

Minneapolis, Minnesota (MN) - 550 S. 4th Street

West Des Moines, Iowa (IA) - 800 S. Jordan Creek Parkway

Westlake, Texas (TX) - 1301 Solana Blvd. (Suburb of Dallas)

San Antonio, Texas (TX) - 4101 Wiseman Blvd.

Phoenix, Arizona (AZ) - 2222 W. Rose Garden Lane

Chandler, Arizona (AZ) - 2600 S. Price Road

Must be based in one of the above locations or willing to relocate at your own expense.

Relocation assistance is not available for this position.

This position currently offers a hybrid work schedule.

This position is not eligible for Visa sponsorship.

#HRJOBS

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$100,000.00 - $179,000.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs () for an overview of the following benefit plans and programs offered to employees.

Health benefits

401(k) Plan

Paid time off

Disability benefits

Life insurance, critical illness insurance, and accident insurance

Parental leave

Critical caregiving leave

Discounts and savings

Commuter benefits

Tuition reimbursement

Scholarships for dependent children

Adoption reimbursement

Posting End Date : 5 Oct 2025

  • Job posting may come down early due to volume of applicants.
  • We Value Equal Opportunity

    Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

    Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

    Applicants with Disabilities

    To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo () .

    Drug and Alcohol Policy

    Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy () to learn more.

    Wells Fargo Recruitment and Hiring Requirements :

    a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

    b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

    Req Number : R-489346

    serp_jobs.job_alerts.create_a_job

    Strategy Consultant • West Des Moines, IA, United States

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Content Strategy Lead

    Content Strategy Lead

    SedgwickDes Moines, IA, United States
    serp_jobs.job_card.full_time
    By joining Sedgwick, you'll be part of something truly meaningful.It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Senior AI Product Manager

    Senior AI Product Manager

    Workiva, Inc.Ames, IA, United States
    serp_jobs.job_card.full_time
    We are seeking an experienced and visionary.In this critical role, you will be instrumental in leading, building, and launching cutting-edge AI / ML-powered features and products within the Workiva p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Remote Financial Planner - AI Trainer

    Remote Financial Planner - AI Trainer

    Data AnnotationAmes, Iowa
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the q...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Retail Wireless Consultant

    Retail Wireless Consultant

    T-Mobile USA, Inc.Indianola, IA, United States
    serp_jobs.job_card.full_time +1
    At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation pack...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    AI Product Management Leader

    AI Product Management Leader

    VirtualVocationsDes Moines, Iowa, United States
    serp_jobs.job_card.full_time
    A company is looking for a Product Management Leader, AI.Key Responsibilities Drive the AI product management strategy across the global portfolio Define the roadmap for integrating AI / ML techno...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    AI Design Automation Specialist

    AI Design Automation Specialist

    VirtualVocationsDes Moines, Iowa, United States
    serp_jobs.job_card.full_time
    A company is looking for an AI Design Automation Specialist.Key Responsibilities Build systems that connect InDesign with structured data sources to automatically generate teacher guide layouts ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Social Media Content Specialist

    Social Media Content Specialist

    VirtualVocationsDes Moines, Iowa, United States
    serp_jobs.job_card.full_time
    A company is looking for a Social Media Content Creation Specialist to join their creative team.Key Responsibilities Perform social listening to identify trends and opportunities for content crea...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Content QA Lead

    Content QA Lead

    VirtualVocationsDes Moines, Iowa, United States
    serp_jobs.job_card.full_time
    A company is looking for a Content & Creative QA Lead to ensure the quality and consistency of various creative assets.Key Responsibilities Proofread and fact-check all written content for accura...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Director of AI Product Strategy

    Director of AI Product Strategy

    VirtualVocationsDes Moines, Iowa, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director, AI Provider Product Strategy.Key Responsibilities Develop and guide the Provider Operations AI product strategy and feature prioritization Collaborate with c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Remote Finance Director - AI Trainer

    Remote Finance Director - AI Trainer

    Data AnnotationAmes, Iowa
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the q...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    AI Solutions Architect Leader

    AI Solutions Architect Leader

    VirtualVocationsDes Moines, Iowa, United States
    serp_jobs.job_card.full_time
    A company is looking for a Leader, AI Solutions Architects - Enterprise.Key Responsibilities Lead and manage a team of AI Solutions Architects to drive enterprise-level AI initiatives Collaborat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Director of Healthcare AI Startups

    Director of Healthcare AI Startups

    VirtualVocationsDes Moines, Iowa, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director, Healthcare AI Startups.Key Responsibilities Direct and mentor teams to engage with the HCLS startup ecosystem globally Develop and deliver scalable programs ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    Content Strategy Lead

    Content Strategy Lead

    MediabistroDes Moines, IA, United States
    serp_jobs.job_card.full_time
    By joining Sedgwick, you'll be part of something truly meaningful.It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Content Enrichment Specialist

    Content Enrichment Specialist

    VirtualVocationsDes Moines, Iowa, United States
    serp_jobs.job_card.temporary
    A company is looking for a US Content Enrichment Specialist for a short-term position.Key Responsibilities Collaborate with cross-functional teams to deliver feedback and research on video conten...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    Public Consulting Group is hiring : Content Strategist in Des Moines

    Public Consulting Group is hiring : Content Strategist in Des Moines

    MediabistroDes Moines, IA, United States
    serp_jobs.job_card.full_time
    Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve li...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Analytics Strategy Consultant

    Analytics Strategy Consultant

    VirtualVocationsDes Moines, Iowa, United States
    serp_jobs.job_card.full_time
    A company is looking for an Analytics Strategy Consultant to support a key initiative with a Fortune 100 pharmaceutical client. Key Responsibilities Define and drive high-level analytics requireme...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Supported Employment Community Integration Professional I

    Supported Employment Community Integration Professional I

    imagine the PossibilitiesBoone, IA, United States
    serp_jobs.job_card.full_time +1
    Supported Employment (SE) Setting.Rather than assuming individuals with development or intellectual disabilities are not qualified to work, Supported Employment services provide these individuals w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Tax Associate - Local

    Tax Associate - Local

    IntuitAdel, IA, US
    serp_jobs.job_card.full_time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days