Associate Mechatronics Field Engineer

Join to apply for the Associate Mechatronics Field Engineer role at FANUC America Corporation

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Join to apply for the Associate Mechatronics Field Engineer role at FANUC America Corporation

At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported.

We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people and are interested in being considered for a career at FANUC America, we invite you to apply today!

The Associate Mechatronics Field Engineer will be responsible for providing FANUC America Corporation customers with onsite repair, troubleshooting and / or maintenance services for CNC's and related peripheral equipment.

Reporting to our Hoffman Estates, IL office, the Associate Field Service Engineer will provide support to customers in Illinois, Indiana, Missouri, Wisconsin and the Upper Peninsula of Michigan with on-site repair, troubleshooting and / or maintenance services for CNC's and related system peripheral equipment.

This position will report to Manager, Service Center in the Service group. This position is a salaried, non-exempt role.

Primary Responsibilities Will Include

• Provide maintenance and troubleshooting for CNCs, servo, spindle drive and motor products. Investigate customer complaints and perform analysis to determine the cause(s). Operate with consistent support of Supervisor / Manager.
• Actively participate in on-the-job training and classroom instruction.
• Understand and promote the company goal of exceeding customer expectations while learning how to deal with customers.
• Report quality problems to the appropriate manager / supervisor as they are encountered.
• Control inventory as assigned.
• Learn service operations, procedures and policies, including timely and accurate submission of required paperwork.
• Maintain all company-provided equipment, including tools.
• Travel as required within company-provided directions and guidelines.
• Travel to customer sites with some overnight travel ranging from 2-8 nights per month.
• Able to travel by airplane for training purposes / meetings as needed.
• Supervisor / Manager provides detailed instructions and screens assignments to ensure a proper match for the Service Engineer's level of expertise. Appropriate diagnosis, repair and parts needs will be discussed with the Supervisor / Manager. Will frequently work with a more senior-level Field Service Engineer.

Ideal Candidate Will Have The Following Experience And Education

Benefits

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees :

FANUC American is seeking a qualified applicant for an Associate Field Service Engineer role. The pay range for this position is $51,917 - $83,283 per year. The pay range listed is based on both salary and other compensation, including bonuses and profit sharing, that an employee may be paid during their employment with FANUC America. Benefits include medical insurance, 401k savings, paid vacation, vision insurance, dental insurance, tuition reimbursements, disability insurance, life insurance, and paid holidays. More information related to benefits offered by FANUC America can be found at the hyperlink attached here.

A compensation package offered to a successful applicant will ultimately be determined by consideration of a variety of factors, including, but not limited to, an applicant's geographic location, educational attainment, and level of experience.

Sponsorship is not provided for this position.

Equal Opportunity Employer, including disabled and veterans.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Engineering and Information Technology

Industries

Automation Machinery Manufacturing

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