Customer Success Manager

Job Description

Job Description

At Rezilient, we’re redefining what primary care looks like, making it more accessible, seamless, and patient-centered than ever before. Through our innovative CloudClinic model, we combine virtual provider visits with smart, tech-enabled infrastructure to deliver timely, personalized care. By removing traditional barriers to access and continuously expanding our specialty offerings, we’re building a healthcare experience that’s as convenient as it is comprehensive.

We’re seeking a customer-obsessed, strategic & service-driven Customer Success Manager to own the end-to-end client experience, from onboarding to long-term relationship management. This role is central to ensuring new clients are set up for success from day one, and that they continue to realize value from Rezilient’s services over time.

You’ll lead client implementations, support successful launches, and act as a trusted partner to HR teams, benefits leaders, and executive stakeholders. You'll help clients activate and engage their populations, tailor communications, and navigate how best to use Rezilient's services based on their unique structure, goals, and challenges.

Requirements

Key Responsibilities :

Client Implementation & Launch

• Serve as the primary project lead during client onboarding and implementation.
• Conduct kickoff meetings, define goals and timelines, coordinate deliverables, and ensure a seamless go-live experience.
• Collaborate cross-functionally with Sales, Clinical Operations, Product, and Communications to deliver tailored implementations aligned to client needs.
• Lead technical setup and benefit communication planning, ensuring readiness across all client-facing materials and platforms.
• Guide client HR and benefits teams through education and activation strategies for their populations.

Client Relationship Ownership & Customization

Cross-Functional & Executive Collaboration

Engagement, Support, and Client Growth

Requirements :

Benefits

This opportunity offers the chance to shape the future of healthcare in a culture where your ideas and contributions have a meaningful impact on the organization's future. You’ll be part of a supportive, collaborative, and diverse team, with competitive compensation and benefits that include generous PTO, paid family leave, comprehensive medical, dental, vision, and life insurance, as well as stock options.