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Front Desk Supervisor - Healthcare
Front Desk Supervisor - HealthcareCatapult • Raleigh, NC, US
Front Desk Supervisor - Healthcare

Front Desk Supervisor - Healthcare

Catapult • Raleigh, NC, US
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Job Description

Job Description

NeighborHealth Center is a faith-based Federally Qualified Health Center and is a private, non-profit 501(c)3 agency founded to meet the healthcare needs of the underserved in the Raleigh area.

The Front Desk Supervisor roles include :

  • Managing and supervising the Front Desk operations and staff.
  • Ensuring that the front desk is gathering and documenting the necessary personal and financial information.
  • Assessing staffing needs, training new staff, and performing staff evaluations.
  • Achieving organizational goals for the front desk

Principal Duties and Responsibilities

  • Oversee front desk functions and staff
  • Ensure appropriate staffing.
  • Train and onboard new staff and perform routine evaluations.
  • Communicate new policies, protocols, or changes being made within the clinic to the front-end staff.

    • Patient schedule and Patient intake

  • Coordinate schedule for providers and patients.
  • Identify trends in the schedule, along with suggested solutions, to increase productivity and efficiency.
  • Monitor and Evaluate patient intake to ensure complete registration and data collection.
  • Establish healthy customer service at the front desk.

    • Oversee and implement front desk goals

  • Collaborate with financial team to ensure all financial and insurance information is obtained and properly documented within EMR.
  • Collaborate with Director of Clinical Operations to increase compliance with front desk protocols and reporting needs.

    • Required Skills or Abilities

  • Ability to lead a team.
  • Ability to take initiative and proactively assess processes and patient interactions at the front desk.
  • Must have strong working knowledge of medical insurance.
  • Conscientious of departmental and organizational policies and procedures, and able to embrace and personify the mission of the NHC.

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    Front Desk Supervisor • Raleigh, NC, US

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