Production Application Support Engineer

Job Title : Production Application Support Engineer

Location : Plano, TX (onsite)

Job Type : Full time

Job Description

Must Have Technical / Functional Skills

You'll lead support for Java application support,

Key Skills :

Supporting Java Microservices and applications built using Springboot.

Supporting and maintaining databases such as Mongo DB, RDS, Oracle.

Deploying containerized applications in EKS cluster.

Troubleshoot applications running in EKS clusters.

Support Salesforce applications using Salesforce Community Cloud and Service Cloud. Strong knowledge of CRM applications.

Experience in APEX Coding, Lighting Web Components (LWC), API Integration and Flows.

Experienced in Service Cloud features such as Web-to-Case and Assignment Rules and Experience Cloud.

Troubleshoot Kafka related issues.

Support COTs applications such as deFI , FISERV products etc.

AWS services (EC2, S3, RDS, Lambda, VPC, Route 53, Kubernetes)

Infrastructure as Code : Terraform, CloudFormation

Troubleshooting Linux / Windows systems

AWS CLI, scripting (Python, Bash, PowerShell)

AWS certifications (Solutions Architect preferred).

Salesforce Developer I & Developer II certifications must

Automation experience in relevant technologies and tools.

Candidate should be willing to do Application Support on rotation as needed by the customer.

Knowledge on JIRA

Roles & Responsibilities

Candidate should be hands-on and experienced to support AWS infrastructure, networking, cloud automation, and platform performance.

He / She Should be able to independently provide application support, Code, test, debug and deploy the code.

Must be proficient and have Automation experience in relevant technologies and tools.

Candidate should be willing to do Application Support on rotation as needed by the customer.

Candidate should be local to Dallas, 5 Days Onsite, No Remote Option

Good Interpersonal skills

Good communication / Presentations skills