Become a Customer Experience Specialist

What We Offer

Our career tracks are fast-paced, people-focused, and filled with countless opportunities. Whether you’re fresh out of school or seeking a new direction, JDI Systems offers personalized support, industry training, and a culture that celebrates growth.

What We Believe

We believe potential is everywhere—it just needs the right environment to flourish. Take the first step towards a rewarding career with a company that sees your potential from day one. You bring the drive, and we will provide the guidance.

What We Need in a Customer Experience Specialist

We're on the lookout for an enthusiastic people-person with a passion for problem-solving. As a Customer Experience Specialist, you get to be the helpful hand for Lifeline customers in Grand Terrace. If you're ready to jump into a role where your energy and empathy truly shine, keep reading - your next adventure starts here!

As a Customer Experience Specialist, your work will involve :

• Provide exceptional customer service by actively listening to customer inquiries and concerns, demonstrating empathy, and offering accurate and comprehensive solutions.
• Effectively troubleshoot and resolve technical issues related to telecommunications services, guiding customers through diagnostic steps with patience and clarity.
• Educate customers on product features, service plans, and new offerings, ensuring they understand the full value of their Lifeline experience.
• Process account changes, upgrades, and cancellations with precision and efficiency, maintaining accurate customer records in our systems.
• Collaborate with Customer Experience Specialists and other internal teams, including technical support and billing, to ensure seamless customer experiences and expedited resolutions.
• Handle escalated customer issues with professionalism and a calm demeanor, striving for first-call resolution whenever possible.
• Continuously learn and adapt to new technologies, products, and service updates to provide the most current and relevant information to customers.