US - Staffing - IT - Application Support Specialist

Description : Application Support Specialist

year contract

Fully remote. AM - PM EST hours

• years of IT experience
• – years of insurance industry experience (preferred)
• Experience conducting user access reviews (preferred)
• Experience with ticketing systems and knowledge bases (ServiceNow, Jira) required
• Proficient with Microsoft Office (Word, Outlook, Excel)
• Experience with Guidewire Suite
• Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate) is a plus
• Ability to analyze low- to moderate-complexity technical and business problems using knowledge of industry operations, products, processes, data, architecture, vendor integration, and application connectivity
• Provide clear, timely, and professional communication to internal customers regarding their tickets
• Collaborate with senior team members and other support teams to identify defects and assess user impact
• Learn and understand new functionality implemented in monthly releases
• Identify opportunities for continuous improvement
• Adhere to metric-driven objectives (, time to resolve, number of closures per day)
• Participate daily in required team and support group meetings
• Ability to think creatively and “outside the box”
• Experience writing clear technical “how-to” guides